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Job details:
The Sales & Customer Support Executive will handle daily guest communication, respond to inquiries across phone and online platforms, and guide potential guests through booking options at Sama Homestays. This full-time, on-site role in Jammu involves converting leads into confirmed reservations, maintaining accurate booking records.
Key Responsibilities:
- Handle inbound and outbound customer interactions via phone, WhatsApp and Instagram;
- Assist guests with booking queries, modifications, cancellations, and general support;
- Handling day to day operations; co-ordinating all check-ins and check-outs; co-ordinating with guests and property staff
Skills & Competencies:
- Strong written and verbal communication skills (English and Hindi)
- Ability to handle queries/ guests in a calm and professional manner
- Sales oriented - ability to convert queries into bookings
- Basic knowledge and usage of excel and google sheets
- Prior experience in hospitality, travel, or sales is preferred but not mandatory
The candidate should have their own laptop.
About Sama Homestays:
Sama Homestays is a vacation home rental company focused on curating and managing unique villas, bungalows, and homestays. The company partners with properties that offer a strong local character, authentic stories, and warm, host-led hospitality. Sama aims to provide personalized experiences for a wide range of travelers, from those seeking quiet retreats to those looking for immersive cultural stays. Guests are offered secluded, carefully selected properties that highlight local cuisine, distinctive experiences, and thoughtful service. The team is committed to creating meaningful travel moments that balance comfort, discovery, and connection.
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