Ecoste
Website:
ecoste.in
Job details:
ECOS
SENIOR SALES COORDINATOR
Experience - 3+ Years (with deep Zoho CRM expertise)
ABOUT THE ROLE
The Sales Coordinator serves as the critical operational engine bridging the Sales, Factory/Plant, and Supply Chain teams. This is an advanced, execution-level role designed for a data-driven professional who will own the entire order lifecycle within Zoho CRM.
The ideal candidate does not merely enter data — they optimize workflows, ensure high data integrity, track bottleneck metrics, and maintain airtight coordination between plant production and client delivery.
OPERATIONAL FLOW
Enquiry by Sales ➔ Production Planning ➔ Procurement Checks ➔ Dispatch Logistics ➔ Delivery & POD
KEY RESPONSIBILITIES
1. Zoho CRM Ownership & Data Architecture
▸ Pipeline Management: Own the end-to-end CRM lifecycle from inbound enquiry to final dispatch; ensure all data points are captured accurately in real-time.
▸ Process Automation: Utilize Zoho CRM features to automate follow-ups, trigger task notifications for the plant team, and streamline the quotation-to-order workflow.
▸ Data Integrity: Serve as the gatekeeper of customer, dealer, and order data — ensuring zero discrepancies between sales commitments and plant capabilities.
2. Advanced Order & Plant Coordination
▸ Cross-Functional Bridge: Serve as the primary, high-touch liaison between Sales, Plant Production, Procurement, Dispatch, and Accounts.
▸ Production Alignment: Actively coordinate with the plant production head to map sales orders against factory timelines, capacity, and raw material availability.
▸ Escalation Management: Proactively identify production delays or material shortages, executing corrective action and managing internal/external stakeholders.
3. Supply Chain & Logistics Execution
▸ Procurement Collaboration: Partner with procurement to verify material readiness before confirming delivery timelines to sales teams.
▸ Dispatch Tracking: Monitor logistics schedules, coordinate with transport partners, track shipments, and ensure Proof of Delivery (POD) is uploaded to the CRM.
▸ Bottleneck Resolution: Streamline the physical-to-digital workflow to minimize turnaround time (TAT) from order booking to final gate-out.
4. Commercial Documentation & Advanced Reporting
▸ Documentation Control: Generate, verify, and manage professional Quotations, Purchase Orders (POs), Proforma Invoices, and Delivery Challans.
▸ Analytics & MIS: Develop and maintain daily, weekly, and monthly MIS dashboards within Zoho CRM — tracking Order Conversion Rates, Dispatch TAT, and Plant Backlogs.
▸ Management Reporting: Present clean, actionable operational reports directly to the Sales Head and Executive Management.
ELIGIBILITY & REQUIREMENTS
Education & Certifications
▸ Graduation: Bachelor's Degree in any discipline (BBA, B.Com, or B.Tech preferred).
▸ Post-Graduation: MBA or PGDM in Sales, Operations, or Supply Chain Management is a strong advantage.
Experience & Skills
▸ Experience: Minimum 3 years in Sales Coordination, Sales Operations, or CRM Administration.
▸ Industry Background: Direct experience in Manufacturing, Building Materials, Steel, or Core Industrial sectors is heavily preferred.
▸ Technical Proficiency: Advanced hands-on experience with Zoho CRM (custom views, reports, workflows) and MS Excel (VLOOKUP, Pivot Tables, Data Formatting).
▸ Core Competencies:
– Exceptional assertiveness and relentless follow-up skills
– Ability to work under high pressure in a plant/operations environment
– Sharp problem-solving and cross-functional coordination capabilities
– High data accuracy and process discipline
WHY JOIN ECOSTE?
High-Impact Role
Own the full order lifecycle and drive operational excellence
Cross-Functional Exposure
Work directly with Sales, Plant, Procurement, and Leadership
Technology-Forward
Deep Zoho CRM utilization with automation and analytics focus
Growth Trajectory
Permanent role with career advancement in a growing manufacturing company
Click on Apply to know more.