Website:
tickoradesk.com
Job details:
Company Description TickoraDesk is a next-generation customer support platform that helps growing teams manage, resolve, and delight their customers through intelligent AI automation and intuitive design. The platform unifies ticketing, lead management, and team collaboration into a single seamless experience, reducing complexity for support organizations. Every feature and workflow is built to minimize manual processes so teams can focus on building meaningful relationships with users. More than just helpdesk software, TickoraDesk serves as the operational backbone of customer support, turning complex queries into effective customer success outcomes.
Role Description The Sales Consultant is a full-time, remote role responsible for driving adoption of TickoraDesk by understanding customer needs and presenting tailored platform solutions. Day-to-day activities include qualifying leads, conducting product demos, creating proposals, and guiding prospects through the sales cycle. The role involves collaborating closely with customer success and product teams to ensure smooth onboarding and alignment of expectations. The Sales Consultant will maintain regular communication with potential and existing customers, gather feedback on their support operations, and identify opportunities for upselling and expansion. This role also includes meeting sales targets, maintaining accurate pipeline records in CRM tools, and representing TickoraDesk at virtual events or webinars as needed.
Qualifications
- Demonstrated expertise in Sales Consulting and Consulting, with the ability to analyze customer needs and recommend appropriate solutions.
- Strong focus on Customer Satisfaction and Customer Service, including experience supporting customers through the pre- and post-sale journey.
- Excellent Communication skills, both written and verbal, with the ability to present complex concepts in a clear and engaging way.
- Proven track record in B2B SaaS or technology sales, ideally in customer support or CRM-related products.
- Comfort working remotely, managing time effectively, and collaborating with distributed teams.
- Ability to use CRM and sales enablement tools to manage pipelines, forecast revenue, and track customer interactions.
- Strong problem-solving skills, consultative mindset, and readiness to learn the technical aspects of AI-driven support platforms.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
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