Machan Resorts LLP
Website:
themachan.com
Job details:
Company Description
The Machan is an exclusive eco-resort located in Lonavala, known for its unique tree houses designed to offer luxurious comfort and spectacular views while minimizing impact on the natural surroundings. The resort advocates for environmentally friendly hospitality, sourcing almost all energy from renewable resources and water from a borewell replenished by rainwater harvesting. Situated just a scenic 2.5-hour drive from Mumbai and 1.5 hours from Pune, The Machan provides a serene escape into nature ideal for various celebrations and business events.
Role Description
The Reservation Consultant will handle all customer interactions related to bookings, ensuring a seamless and professional reservation experience. The role involves managing inbound and outbound communication, understanding customer requirements, and securing bookings while adhering to service quality standards.
Key Responsibilities:
- Handle inbound/outbound calls, emails, or chats for reservation inquiries.
- Convert inquiries into confirmed reservations by offering the best possible options.
- Ensure complete and accurate data entry into CRM and booking systems.
- Pitch product offerings based on customer preferences and availability.
- Close deals independently and achieve monthly/quarterly sales targets
- Achieve individual and team booking targets.
- Provide exceptional customer service and handle basic objections.
- Collaborate with Sales, Customer Support, and Operations to ensure smooth service delivery.
- Maintain updated knowledge of all products, pricing, offers, and procedures.
- Follow company guidelines and standard operating procedures (SOPs).
Requirements:
- Prior experience in reservations, customer service, or hospitality preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficiency in CRM tools and MS Office.
- Sales-focused mindset with attention to detail.
Click on Apply to know more.