Vianaar Homes
Website:
vianaar.com
Job details:
Role overview
We are looking for a dynamic Associate - Sales (Presales) to support our sales team by managing inbound leads, engaging with prospective clients, and delivering a high-quality first customer interaction.
The role involves qualifying leads, understanding client requirements, coordinating site visits, and ensuring a hospitality-driven customer experience. This position offers strong exposure to luxury real estate sales and customer relationship management.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and digital channels.
- Qualify and screen leads based on interest, requirements, and buying potential.
- Provide detailed information about Vianaars holiday homes, projects, and brand philosophy.
- Schedule site visits and virtual meetings and coordinate with Sales Managers.
- Support sales and marketing campaigns by following up on generated leads.
- Ensure excellent hospitality and customer experience in all interactions.
- Maintain accurate records of customer interactions in CRM / lead management systems.
- Gather customer feedback to improve communication and engagement strategies.
- Assist in preparing MIS reports and dashboards to track lead status and conversions
Key Result Areas & Outcomes Expected from the Role
Lead Management
- Timely response to inbound leads and inquiries.
- Accurate qualification of leads based on defined parameters.
Customer Engagement
- Delivery of exceptional customer interactions at first touchpoint.
- Effective communication of brand story and value proposition.
Conversion Support
-Successful scheduling of qualified site visits for the senior sales team to convert maximum calls to VC
-Ensure Improved lead-to-visit conversion ratio by only qualifying quality leads
Technology & Data Management
- Complete, accurate, and updated customer records in lead hero.
- Generation of insights from customer data for better targeting
Job location- Okhla Phase 3, New Delhi
Click on Apply to know more.