Website:
mtechcare.com
Job details:
Company Description MyTechCare is a professional device repair provider serving customers across Saudi Arabia, with a strong presence in Dammam and broader KSA. The company offers convenient laptop and electronics repair services, including free pickup and delivery to ensure a smooth and hassle-free experience. Repairs are carried out by certified technicians who bring years of hands-on expertise and follow industry best practices. MyTechCare uses genuine parts and provides a 6‑month warranty, reflecting a strong commitment to quality and customer trust. The company focuses on reliable, customer-centered service that keeps devices performing at their best.
Role Description The Sales Associate role at MyTechCare is a full-time, on-site position based in Kozhikode. The Sales Associate will welcome customers, understand their device repair needs, and clearly explain available services, pricing, and warranty terms. This role includes managing inquiries in person and via phone or digital channels, creating service orders, and coordinating with the repair team to ensure accurate information and timely updates. The Sales Associate will support daily sales operations, maintain organized records, and contribute to achieving sales targets through professional, service-focused interactions. This position requires consistent collaboration with technicians and management to deliver a high-quality customer experience and promote MyTechCare’s offerings.
Qualifications
- Customer service and communication skills, including the ability to listen actively and explain technical information in clear, simple terms.
- Sales and negotiation skills, with the capacity to build rapport, handle objections, and close service orders responsibly.
- Basic knowledge of consumer electronics and device repair services, or a strong willingness to learn technical concepts quickly.
- Organizational and time-management skills to handle multiple customer requests, maintain accurate records, and meet daily targets.
- Comfort using point-of-sale systems, CRM tools, or other digital platforms to manage bookings and customer information.
- Ability to work on-site in Kozhikode, collaborate effectively with technicians and colleagues, and maintain a professional, inclusive attitude.
- Prior experience in retail, electronics sales, or service-based environments is an advantage.
- Minimum high school diploma or equivalent; additional education in business, marketing, or related fields is beneficial.
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