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Company Description DII is a customer-focused company providing solutions in industrial automation, equipment, fillers, and related services, driven by the tagline “embracing engineering” and a strong commitment to innovation. The organization specializes in welding consumables and equipment, consultancy on welding processes, as well as adhesive and sealant consumables and job work. With over 22 years of experience across diverse industries, DII has developed a deep understanding of customers’ operational needs and challenges. The company’s working culture emphasizes responsiveness, technical expertise, and reliable service delivery to support long-term client partnerships.
Role Description The Sales and Service Specialist is a full-time, on-site role based in Vadodara. This role is responsible for managing customer inquiries, providing technical and product information, and supporting clients with solutions related to welding consumables, equipment, adhesives, sealants, and associated services. Day-to-day tasks include identifying sales opportunities, preparing quotations, following up on leads, and maintaining strong relationships with existing and prospective customers. The specialist will coordinate service support, assist in troubleshooting basic product or application issues, and ensure timely resolution of customer requests. Additional responsibilities may include conducting product demonstrations, supporting training activities for customers or internal teams, and collaborating with operations to ensure accurate order fulfillment and service quality.
Qualifications
- Candidates should possess strong Communication and Customer Service skills to engage professionally with clients and internal teams.
- Candidates should possess Sales and Sales Management skills, including lead generation, opportunity development, and account follow-up.
- Candidates should possess Training skills to support customer education and internal knowledge sharing on products and solutions.
- 1-2years of relevant experience in industrial products, welding equipment and automation.
- Ability to understand technical specifications, solve customer problems, and work collaboratively in a fast-paced environment.
- Proficiency in basic computer applications (e.g., email, spreadsheets, CRM tools) and strong organizational skills.
- Diploma or degree in engineering, industrial technology, or a related field is preferred, or equivalent practical experience.
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