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Job Description
Sales & Pre-Sales Manager – CX Technology Solutions
Job Title: Sales & Pre-Sales Manager – CX Technology Solutions (Individual Contributor, Quota-Carrying)
Department: Sales / Business Development
Location: Gurugram, India – Onsite (Travel required for client demos and onsite visits)
Reports To: Business Head
Experience: 4–10 years in B2B sales or pre-sales, with at least 2–3 years in contact centre / CX technology products
Compensation: Fixed CTC + performance-linked incentive on bookings/revenue (to be finalized based on experience)
About the Role:
We are looking for a hybrid Sales and Pre-Sales professional who can independently own the full revenue cycle for our CX technology product suite — from lead generation to solution demonstration to deal closure to account handover. This is a hands-on, individual-contributor role suited to someone from a startup or lean sales environment who is comfortable wearing multiple hats: hunter, solution consultant, and early-stage account owner. The ideal candidate already understands the contact centre / CX technology landscape and can speak the language of BPO and enterprise CX buyers from day one.
Products You Will Sell
• AI Voice Bot / Chatbot – conversational AI for voice and digital channels (WhatsApp, web chat)
• CX CRM – unified customer engagement and case management platform for contact centres
• AI-powered Quality Management System (QMS) – automated call/chat audit, scoring, and compliance monitoring
• Predictive / Auto Dialer – outbound campaign and agent productivity solution
• Lead Management System and related CX/BPO technology modules
Key Responsibilities
1. Lead Generation
• Identify and build a pipeline of prospects across BPOs, contact centres, and enterprises with in-house CX operations, through outbound outreach, LinkedIn, industry events, partner referrals, and inbound marketing follow-up.
• Qualify leads against ICP (company size, current tech stack, seat count, budget, and buying timeline).
• Maintain a healthy, accurately forecasted pipeline in the CRM at all times.
2. Pre-Sales & Solution Consulting
• Conduct discovery calls to understand the prospect's current CX/contact centre setup, pain points, and technology gaps.
• Deliver compelling, tailored product demonstrations of the Bot, CX CRM, AI QMS, and Dialer products, mapping features to the prospect's specific use cases.
• Prepare and present solution proposals, competitive comparisons, ROI/cost-benefit workings, and responses to RFP/RFI documents.
• Coordinate with product, engineering, and delivery teams for custom demos, proof-of-concepts (POCs), and technical clarifications.
3. Deal Conversion
• Own commercial negotiations — pricing, licensing models (per-agent, per-seat, per-call/audit), and contractual terms — in coordination with management.
• Drive the deal from proposal through legal/commercial closure to signed order, meeting or exceeding assigned monthly/quarterly targets.
• Convert closed leads into live projects by ensuring a smooth handover to implementation/delivery teams with complete requirement documentation.
4. Account Management
• Own the relationship for converted accounts through initial onboarding and go-live, ensuring client satisfaction and adoption.
• Identify upsell and cross-sell opportunities (additional seats, modules, or products) within existing accounts.
• Act as the voice of the customer internally, feeding market and competitor intelligence back to product and marketing teams.
Candidate Profile
Must-Have
• 4–10 years of experience in B2B sales, pre-sales, or solution consulting, with proven, demonstrable experience selling contact centre / CX technology products (e.g., Bot/Chatbot, CRM, QMS, Dialer, IVR, or omnichannel platforms).
• Prior or current experience at an Indian CX/contact-centre technology company is strongly preferred.
• Demonstrated ability to independently run the full cycle: prospecting → demo → proposal → negotiation → closure → handover.
• Strong presentation and product demonstration skills; comfortable speaking to both business and technical stakeholders (CX Heads, Operations Heads, IT/CTO, Procurement).
• Working knowledge of BPO/contact centre operations, KPIs (AHT, CSAT, FCR, occupancy), and buying cycles.
• Self-starter mindset suited to a startup-like, fast-paced, resource-lean environment; willingness to own outcomes end-to-end without heavy hand-holding.
Good to Have
• Existing network of contacts among BPOs, contact centres, and enterprise CX/operations decision-makers in India.
• Familiarity with SaaS/subscription pricing models and basic commercial/legal contracting.
• Exposure to CRM tools (e.g., HubSpot, Zoho, Salesforce) for pipeline management.
• MBA or equivalent in Sales/Marketing (not mandatory if experience is strong).
What Success Looks Like (Key Metrics)
• Number of qualified leads generated and converted to demo stage per month.
• Demo-to-proposal and proposal-to-closure conversion rates.
• Revenue/bookings achieved against assigned target (MRR/ARR or project value).
• Time-to-close and smoothness of handover to delivery (measured via post-handover client satisfaction).
• Retention and upsell revenue from accounts owned post-conversion.
Why Join Us
- This is an opportunity to be a founding sales voice for a modern, GenAI and Agentic AI-powered CX technology suite — with high ownership, direct exposure to leadership, and uncapped earning potential tied to the growth you personally drive. You will not be a cog in a large sales machine; you will be the person who builds the machine.
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