Website:
smartoperator.in
Job details:
Company Description Smart Operator is a SaaS platform specializing in advanced contact center software and customer engagement solutions. The company supports telecommuting and on-site contact center operations, enabling efficient handling of inbound and outbound calls. Its product suite includes predictive auto dialer tools, CCaaS (Contact Center as a Service) capabilities, and bulk SMS services to streamline communication workflows. Smart Operator focuses on helping businesses improve customer interactions, optimize agent productivity, and scale their communication infrastructure. The environment is fast-paced and technology-driven, offering opportunities to work with modern communication and engagement tools.
Role Description This is a full-time, on-site role based in Noida for a Sales and Marketing Specialist. The specialist will identify and qualify leads, conduct product demos, and present Smart Operator’s contact center and customer engagement solutions to prospective clients. Daily activities include managing the sales pipeline, following up with prospects, preparing proposals, and collaborating with the marketing team to support campaigns and promotions. The role involves analyzing market trends, creating sales collateral, participating in industry events, and contributing to digital and offline marketing initiatives. The specialist will also provide input to product and customer success teams to ensure smooth onboarding and ongoing client satisfaction.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal and written communication and presentation abilities.
- Candidates should possess robust Customer Service skills to understand client needs, handle inquiries, and support long-term relationships.
- Candidates should possess solid Sales skills, including lead generation, negotiation, and closing deals in a B2B or SaaS environment.
- Candidates should possess Training and Sales Management skills to guide team members, support onboarding of clients, and help drive sales performance.
- Relevant qualifications such as a bachelor’s degree in Business, Marketing, Communications, or a related field are beneficial.
- Familiarity with SaaS products, contact center operations, or CCaaS solutions, and basic knowledge of digital marketing tools is advantageous.
- Ability to work on-site in Noida, manage multiple priorities, and use CRM or sales automation software effectively.
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