Paytm
Website:
paytm.com
Job details:
Company Description Paytm for Business: Merchant Helpdesk is part of Paytm’s merchant-focused services, supporting businesses that use Paytm’s digital payment solutions. The Merchant Helpdesk works closely with merchants to resolve queries, improve their experience, and encourage effective use of Paytm’s products and services. Team members collaborate with sales, operations, and technology functions to deliver reliable, efficient support. The environment is fast-paced and customer-centric, offering opportunities to learn about digital payments, merchant onboarding, and relationship management.
Role Description This is a full-time, on-site role based in Pulwama for a Sales and Marketing Specialist supporting Paytm for Business: Merchant Helpdesk. The specialist will engage with merchants to promote Paytm’s products, explain features and benefits, and drive adoption and usage. Daily responsibilities include handling merchant inquiries, providing exceptional customer service, resolving issues, and guiding merchants on best practices for using Paytm solutions. The role involves conducting training sessions or product demonstrations, maintaining accurate records of interactions and sales activities, and collaborating with internal teams to support campaigns and local market initiatives. The specialist will work towards sales targets, contribute to marketing outreach, and provide feedback from merchants to enhance services and offerings.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal and written interaction with merchants and internal teams.
- Candidates should possess solid Customer Service skills, with a focus on empathy, problem-solving, and managing merchant queries effectively.
- Candidates should possess Sales skills, including lead generation, negotiation, and closing, with the ability to work towards defined targets.
- Candidates should possess Training skills, with the ability to explain products, conduct demonstrations, and support merchant onboarding.
- Candidates should possess Sales Management-related skills, such as tracking performance, maintaining records, and coordinating with stakeholders.
- Relevant qualifications such as a bachelor’s degree in business, marketing, commerce, or a related field are beneficial.
- Experience in fintech, retail, or field sales is an advantage, along with familiarity with digital payments and local merchant ecosystems.
- Ability to work on-site in Pulwama, manage time effectively, and adapt to a dynamic, target-driven environment.
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