Keplin Group Limited
Website:
keplin-group.com
Job details:
Job Title: Sales Operations / Sales Administrator (Retail)
Working Hours: Shift timings will be between 12:00 PM to 9:00 PM IST, or between 1:00 PM to 10:00 PM IST
Location: Turbhe-Vashi, Navi Mumbai
Employment Type: Full-time
Department: Sales & Accounts
About the Role
We are looking for a highly organised and proactive Sales Operations Administrator to act as a vital link between our Sales, Buying, and Account Management teams. This role sits at the heart of our commercial operation and plays a key part in supporting our retail growth across the UK market.
You will be responsible for providing essential administrative and operational support to the sales team, managing new line paperwork with retailers, maintaining accurate pricing and inventory information, and ensuring seamless communication across internal teams and external partners.
If you thrive in a collaborative environment, enjoy managing multiple priorities, and take pride in accuracy and organisation, this role offers an excellent opportunity to contribute to a fast-paced and growing business.
Key Responsibilities
Sales & Commercial Support
- Provide comprehensive administrative support to the sales team, enabling them to meet and exceed company sales targets.
- Support key commercial activities that drive growth and strengthen retail relationships.
New Line & Retail Paperwork
- Manage and process new line forms and retailer documentation accurately and efficiently.
- Ensure all required information is completed, submitted on time, and aligned with retailer requirements.
Pricing & Inventory Coordination
- Maintain and communicate up-to-date pricing and stock availability information to internal teams.
- Support accurate tracking of pricing changes and product availability.
Cross-Functional Collaboration
- Work closely with the Buying team to ensure accurate product, pricing, and availability information is shared across the business.
- Liaise with Account Managers to support retail accounts and resolve queries efficiently.
Communication & Coordination
- Act as a central point of contact between sales, buying, account management, and external retail partners.
- Ensure clear, professional, and timely communication across all channels.
General Administration
- Prepare reports, presentations, and documents using Microsoft Word, Excel, and PowerPoint.
- Maintain organised records and documentation to support smooth commercial operations.
- Assist with additional administrative duties as required to support the wider team.
Person Specification
Skills & Attributes
- Highly detail-oriented with a strong focus on accuracy and consistency.
- Confident user of Microsoft Office, particularly Excel, Word, and PowerPoint.
- Strong written and verbal communication skills.
- Collaborative team player with the ability to build effective working relationships.
- Self-motivated and proactive, with a problem-solving mindset.
- Excellent time management skills and the ability to juggle multiple priorities in a fast-paced environment.
Commercial Awareness
- Strong understanding of the UK retail landscape.
- Awareness of consumer trends and retail dynamics.
Preferred Experience
- Previous experience in a sales administration, sales support, or commercial operations role.
- Experience working within or alongside the retail sector.
- Proven ability to perform well under pressure and adapt to changing priorities.
Person Specification – Sales Operations / Sales Administrator (Retail)
Essential Criteria
Experience
- Proven experience in a sales administration, sales support, or commercial operations role.
- Experience supporting sales teams within a fast-paced, deadline-driven environment.
- Experience handling documentation, pricing information, and operational coordination.
- Exposure to retail operations or working with retail customers.
Skills & Competencies
- High level of accuracy and attention to detail.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills.
- Confident user of Microsoft Office, particularly Excel, Word, and PowerPoint.
- Ability to work collaboratively across sales, buying, and account management teams.
- Strong time management skills with the ability to meet tight deadlines.
- Proactive and self-motivated with a problem-solving mindset.
Knowledge
- Good understanding of the UK retail environment.
- Awareness of pricing, stock management, and sales support processes.
Personal Attributes
- Reliable, professional, and dependable.
- Approachable and confident when dealing with internal and external stakeholders.
- Flexible and adaptable in a changing business environment.
- Positive attitude with a willingness to learn and develop.
Desirable Criteria
Experience
- Previous experience working directly with retailers or key accounts.
- Experience handling new line forms or retailer-specific paperwork.
- Experience supporting buying or merchandising functions.
Skills & Knowledge
- Advanced Excel skills (e.g. formulas, VLOOKUP/XLOOKUP, pivot tables).
- Experience working with CRM, ERP, or inventory management systems.
- Strong commercial awareness and understanding of consumer trends.
Behavioural Competencies
- Comfortable working under pressure and managing shifting priorities.
- Demonstrates initiative and ownership of tasks.
- Strong relationship-building skills across departments
How to Apply: Apply directly via this LinkedIn job post or email your CV and cover letter to avantideshmukh@keplin-group.com
Click on Apply to know more.