Help Desk Tier 3 Systems Lead

Description

SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 – Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA.

• Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner
• Manage Jira board and ticket flow to ensure uptime on all systems
• Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters
• Step in to solve IT related issues for our cutting-edge data and software services platforms

Qualifications

• U.S. citizenship and an active TS/SCI clearance
• Bachelors degree and 5+ years experience, or 9+ years experience
• Experience as an escalation point, team lead, or manager
• Experience managing Jira or another ticketing tool
• Experience troubleshooting Linux based systems issues
• Experience troubleshooting IP, Domain Controller, and/or firewall issues
• Understanding of Windows and troubleshooting user and other issues within Windows
• Virtual or Cloud based systems operation experience
• Sec+ or equivalent IAT II Certification

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Provides engineering, IT, and mission support services to government.