Loyalty Card Representative

Job Description:

 The Loyalty Club Representative is to assist guests with enrollment, redeem promotions, & explain the benefits to the member

 Job Focus:

Focus is on, but not limited to the following:

• Enrolls and creates new member accounts in a friendly and professional manner
• Inputs all player information into the database and issues Loyalty Club cards
• Explains the program to guests along with the benefits of the card
• Evaluates members play and issues comps based upon Loyalty Club guidelines
• Performs all other duties as assigned
• All duties are to be performed in accordance with policies & procedures

Desired Qualifications:

• Customer Service experience 2yr.
• High School Diploma or equivalent is required
• Must have the ability to effectively communicate in English, both written and verbal forms
• A professional demeanor and attire is to be maintained at all times
• Must have strong interpersonal and organizational skills
• Ability to working independently with little to no supervision
• Must be able to perform in a team environment
• Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired
• Must have exceptional time management skills
• An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
• A valid Nevada Gaming License & Alcohol Awareness Card are required and must be obtained before entering this position
• Must be 21 years of age or older