Senior Engagement Manager

Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative development, optimization, and eCommerce with high-level partnerships with Adobe, Magento and Salesforce.

As a Sr. Engagement Manager, you will be responsible for driving the overall account strategy on behalf of our clients, documenting the solution, and ensuring the final deliverable meets client goals and end user needs. Sr. Engagement Managers are responsible for ensuring a trusted and long-term partnership with our clients. You are responsible for project managing all client deliverables, account growth, setting the overall strategic direction and vision, and developing solutions that inspire the team and client. You should have a strong digital background, and a consultative approach for problem-solving.

Responsibilities

• Primary client contact, providing short- and long-term strategic counsel, as well as overall fiscal responsibility for the account
• Effectively manage full project lifecycles, creates and maintain detailed project plans and reports, according to Sagepath’s SDLC process, that communicate tasks, milestone dates, status and resource allocations
• Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional and technical requirements as well as project KPIs
• Work with technical architect and developers to set up and populate JIRA/ADO board and sprint plans
• Act as Agile Product Owner by leading Agile SCRUM ceremonies, including but not limited to backlog refinement, sprint planning, and sprint retrospectives
• Provide strategic oversight and support of the technology and systems used on a project and train client on how to use the system, author content, and perform UAT

Minimum Requirements

• Experience leading a wide array of digital B2B and B2C implementations, including: eCommerce, Web Content Management System, Mobile Applications, and Digital Marketing
• Proven experience in successfully delivering CMS projects or working extensively within a content management system (CMS) environment. (Kentico, Optimizely, Sitecore, AEM or similar)
• Relevant business, IT or marketing undergraduate degree required (advanced degree preferred)
• 5 years’ experience in a data-driven, technology-enabled consultancy or digital transformation agency
• 3 years recent experience in growing and managing complex client relationships in a consulting or agency environment
• Experience launching 5 or more IT platforms/software projects working in a cross-functional internal environment and managing teams within a dynamic, fast-paced, and ever-changing environment

Preferred Qualifications

• Experience working in an enterprise setting
• Experience as an IT Project Manager, Business Analyst, Product Manager or Digital Strategist
• Experience managing $1m+ projects/accounts

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.