Product Support Analyst

Product Support Analyst Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective. Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters. About the Role Sage is growing, and so is the complexity of the work behind the scenes. We're looking for a Support Specialist to join our team and help shape how support operates — especially during the end of business hours on the west coast. This role goes beyond triaging tickets. You'll be the central connection between users, internal teams, and the systems that keep us running smoothly. The right person will bring steady judgment, strong communication skills, and a clear understanding of how to work effectively in less structured environments. While this is a second-shift role with on-call responsibilities, it's also an opportunity to help us transition from scattered issue tracking to a support system that captures, trends, and informs decisions across the company. You'll be working across both customer and internal requests — identifying what needs fixing, what needs surfacing, and what needs better structure. This work isn't always flashy, but it's critical. If you're someone who sees value in bringing order to complex environments, is curious about how tools like Zendesk, Slack, and Hubspot can be leveraged more effectively, and wants to be part of a team that's evolving its role inside the company, we'd love to hear from you.

Sage is a software company that specializes in providing accounting and business management solutions for small and medium-sized businesses. Founded in [Year], the company offers a range of products, including accounting software, payroll services, and enterprise resource planning (ERP) solutions. Sage's solutions are designed to help businesses streamline their operations and manage their finances more effectively.