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Senior Customer Success Manager (Manufacturing)

Min Experience

5 years

Location

Austin or Kansas City

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!

An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Manufacturing industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers across a variety of industries.


An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Manufacturing industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers across a variety of industries.

How you will spend your time:
  • Serve as a strategic partner to a portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions
  • Understand customers’ business objectives, challenges, needs to drive success
  • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
  • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
  • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
  • Advocate for customers internally, influencing product development based on industry trends and customer feedback
  • Contribute to the development of industry-specific playbooks, collateral, and case studies


    • About you:
  • 10+ years of total work experience with at least 5+ years experience working in a customer success role, ideally with Enterprise customers or within an Enterpriselevel organization
  • Strong ability to build executive relationships and drive business value for Enterprise customers
  • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation
  • Ability to actively listen, understand customer pain points and take action
  • Thrives in a fast-paced, dynamic environment


    • More than a job:
  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies


    • We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. 

    Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

    You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
    To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

    This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify

    About the company

    SafetyCulture Pty Ltd provides software solutions. The Company develops a mobile application that allows customers to create smart checklists, conduct on-site inspections, analyze data, and share insights. SafetyCulture serves customers worldwide.

    Skills

    Open Source
    business objectives
    customer retention
    personal training