Business Performance Leader

SafeStreets

Location: Remote, Unknown, United States
Job type: Full-time

Required skills

Ada
business performance
compliance
CRM
interpersonal skills
operational metrics
Outlook
Salesforce
team development

About the role

Accepting applications 5/12/2026 - 5/15/2026

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

Job Summary

The Business Performance Leader (BPL) is responsible for leading and managing operational performance within a designated regional territory for SafeStreets. This role ensures the successful delivery of our residential security system installations and services by overseeing Elite Home Professionals (EHPs), maintaining compliance, optimizing scheduling, and ensuring an exceptional customer experience. The BPL has ultimate authority over field scheduling and appointment assignment to ensure efficiency, quality, and service excellence.

Essential Functions and Responsibilities

Operational Leadership

Supervise the performance and daily operations of EHPs within the region.

Ensure regional staffing levels meet customer demand and business capacity goals.

Develop and implement efficient scheduling practices.

Monitor and analyze daily operational metrics and KPIs to drive improvement.

Oversee inventory management and ensure compliance with procedures and controls.

Partner with HR and Training to ensure EHPs remain compliant with all state licensing and company policy requirements.

Team Development & Performance

Provide coaching, direction, and feedback to EHPs to support skill development and job performance.

Foster a positive, performance-driven culture within the region.

Identify opportunities for growth, training, and recognition within the team.

Monitor and drive key operational metrics for EHPs, including IGR, PEA, referrals and self-generated accounts, finance compliance, account upgrades, service call percentage, customer ratings, on-time arrivals, and inventory management.

Partner with HR on complex employee relations matters, including protected class, FMLA, or ADA issues, and obtain HR approval prior to executing disciplinary actions or terminations to ensure compliance and proper documentation.

Customer Experience

Uphold SafeStreets’ standard of delivering a 5-star customer experience.

Maintain professional and effective interactions with customers throughout the service process.

Resolve escalations in a timely and customer-focused manner.

Partner with Regional Director to evaluate and approve customer experience exceptions, ensuring decisions balance customer satisfaction, company policy, and financial impact.

Appointment Assignment Authority:

The BPL holds full authority over the assignment, reassignment, and final approval of all service and installation appointments within their region.

This includes:

Overriding Salesforce auto-routing assignments.

Reassigning jobs based on:

EHP performance metrics (e.g., punctuality, customer satisfaction, job completion).

Regional workload balancing.

Technical certifications, licenses, or skill-based requirements.

Other operational considerations that support quality and efficiency.

All routing and scheduling decisions made by the BPL are final and are guided by SafeStreets’ commitment to operational excellence and customer satisfaction.

Competencies & KPI’s

Proven leadership experience in a field operations or service environment.

Strong decision-making and problem-solving skills.

Exceptional communication and interpersonal skills.

Strong organizational and multitasking abilities.

Experience analyzing operational metrics and driving results.

Comfortable in a fast-paced, customer-focused environment.

Ability to travel for regional needs, meetings, and training.

KPI’s

Referrals and Self-Generated Accounts

Finance Usage and Compliance

Account Upgrades

Service Call Percentage

Customer Reviews and Company Rating

On-Time Arrivals

Inventory Management

Skills, Physical Demands & Work Environment

Must be able to lift up to 25 lbs. and sit or stand for periods throughout the work day.

Work is performed in home setting

Up to 10% of travel required

Licenses, Certifications, & Educational Requirements

All SafeStreets employees must be at least 18 years of age and pass a criminal background check

Education required - High School Education

Experience as an EHP within the SafeStreets structure (Recommended)

Must have been a sub-BPL for at least 6 months (Recommended)

Certifications/Licenses required (if applicable)

Technical & Administrative Skills:

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Familiarity with web-based tools, CRM platforms, and mobile apps.

Accurate and timely data entry and paperwork processing.

Ability to perform basic math for cost analysis, inventory, and operational reporting.

Additional Requirements:

Professional appearance and demeanor in accordance with company policy.

Periodic travel as required (meetings, training, support).

Commitment to upholding SafeStreets values and delivering a 5-star experience to every customer, every time.

Compensation

SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay is defined in the roles comp plan and will be shared in a separate compensation plan.

About SafeStreets

Provides professional installation of ADT-monitored home security systems.

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