Engineer – Voice Support Core

Reporting to the Technical Team Lead – Core Network Manager- Voice, the individual is responsible for providing 2nd level support for Core Network Voice services and systems. This role involves 2nd level incident and problem management on Core Network services and infrastructure (including MSSs, MGWs, STP, DRA, IMS & Cloud Infrastructure, Routers and Switches) as well as other systems that host voice services. The individual is expected to handle assigned Incidents, execute planned network changes, manage preventive maintenance tasks for the assigned systems, support voice network project activities to ensure they adhere to required standards, maintain inventory of all voice system assets. Also required is ability to interface and network with other business units to ensure customer facing issues are dealt with in a timely and acceptable manner with appropriate responses to queries replied in good time. The individual should ensure quality of the voice network is maintained at acceptable agreed values and take necessary steps to correct in case of any deviation or degradation.

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.