Senior Product Designer

As a Senior Product Designer, you will be responsible for the creation and execution of world-class design solutions for our products. You will work closely with the product and engineering teams to define and implement innovative designs that meet business and user requirements. You will also be responsible for mentoring and leading other designers on the team. Qualification: 4+ years of experience in product design A portfolio showcasing relevant design work Experience working with design tools such as Figma, Adobe Creative Suite, or Sketch Key Responsibilities: Product knowledge: Deeply understand the technology and features of the group(s) you are assigned and proactively learn from others. Research: Independently conduct solution validation with minimal guidance from your Product Design Manager and incorporate insights into design decisions to fulfill user and business needs. Deliverables: Create deliverables for the group(s) you support (for example UX Scorecards, competitive evaluations, low fidelity wireframes, high fidelity mockups, prototypes, journey maps, storyboards, design vision, and so on) that help define the vision and execution of solving real user problems through the user experience. Communication: Communicate the results of UX activities with a strong point of view to the Design department, cross-functional partners with your group(s), and other interested SaaS Labs team members using clear language that simplifies complexity. Usability: Proactively identify both small and large usability issues within your group(s), and help influence your Product Manager to prioritize them. Iteration: Lead and coach iteration of design work within the validation track for your group(s). Review and approve developed designs submitted by developers within the timelines. Design system: Actively contribute to the Design System, help determine whether components are single-use or multi-use, and provide recommendations to designers regarding new component requests. UI copy: Collaborate early and often with a Technical Writer on microcopy to ensure user experiences are efficient. Help improve docs and incorporate documentation within the UI as needed to assist users in moving through their workflows. Design reviews: Participate in Design Reviews, and model best practices for giving and receiving feedback. UX debt: Help reduce the creation of additional UX debt with MVCs and advocate within your group(s) the importance of releasing value to users. Identify and influence the prioritization to fix UX debt when it occurs. Public presence: Help promote SaaS Labs publicly by writing blog articles, giving talks, publishing videos, or responding on social media, where appropriate. Cross-stage collaboration: Support your Product Design Manager and Product Manager in identifying dependencies between groups and stages and advocating for cross-stage collaboration when needed. Mentoring: Mentor other members of the Design department, both inside and outside of your group(s) on how to approach design problems, solicit feedback, and drive for impactful outcomes. Recruiting: Evaluate case studies during the Product Designer candidate interview process.

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).