SA&I Post-Sales Enablement Analyst

NielsenIQ

Location: Pune/Pimpri-Chinchwad Area
Job type: Full-time

Required skills

advanced analytics
Artificial Intelligence
change management
communication skills
compliance
CRM
time management

About the role

NielsenIQ

Website: niq.com
Job details:
Job Description

Role Summary

The Post-Sales Enablement Analyst is responsible for providing operational support, quality control, and issue resolution across the Opportunity-to-Billing lifecycle. Based in a delivery hub, this role ensures opportunities are correctly commissioned, changes are processed accurately, and revenue and billing issues are resolved efficiently; all in a high-volume, time-sensitive environment.

The role supports Sales, Customer Success, and Finance teams through structured processes, defined service levels, and system-based controls, contributing to improved data quality, reduced rework, and more predictable financial outcomes.

Key Responsibilities

Opportunity Review and Change Management (MS Dynamics / MSD)

Review and finalise opportunities at Negotiation stage to enable project commissioning

Process and manage post-close changes, including amendments to billing details, delivery dates, and invoicing instructions

Resolve Fast-Track (DDAR) requests in line with defined SLAs

Identify and resolve data issues, including duplicate entries, client set-up errors, and pipeline hygiene issues

Seller and Stakeholder Support

Support Opportunity close and billing activities, including issue resolution and status tracking

Blocked Revenue and Billing Support

Perform contract start date, evidence of delivery, and other audits to ensure compliance with guidelines for revenue recognition and billing

Address actions required for month-end close reporting, including blocked revenue and billing issues

Support collection of client purchase orders and other required Sales Materials.

Prepare and distribute reporting on Post-Sales related topics, including:

Volume of Bookings and related change actions

First-Time-Right (FTR)

Blocked Revenue

Unbilled

Rejection Rates

Turn-around Time

System Administration and Task Resolution

Resolve MSD tasks and exceptions across the opportunity lifecycle

Perform MSD maintenance, including data updates and corrections

Support account set-up, resolution of duplicate or unowned accounts, and ongoing account hygiene

Ways of Working

Operate within a globally defined operating model, applying consistent processes across regions

Adhere to established SLAs, RACI, and governance frameworks

Collaborate closely with Sales, Customer Success, Finance, and COEs to ensure timely and accurate resolution

Escalate recurring issues and systemic risks through appropriate governance channels

Qualifications

Experience working with enterprise systems (e.g. CRM, ERP, billing platforms), preferred

Strong attention to detail and ability to manage high-volume transactional work

Effective communication skills with internal stakeholders at varying levels

Ability to follow defined processes while applying sound judgement

Excellent English language skills, both written and verbal

Key Competencies

Process discipline and compliance orientation

Analytical and problem-solving capability

Time management and prioritisation

Stakeholder collaboration and service mindset

Continuous improvement focus

Success Measures

Timely and accurate opportunity commissioning and change processing

Reduction in rework, late-stage changes, and escalations

Improved data quality and billing accuracy

Adherence to service levels and month-end timelines

Clear identification and escalation of recurring issues and improvement opportunities

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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