Report

RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

Min Experience

0 years

Location

Toronto, Ontario, Canada

JobType

part-time

About the job

Info This job is sourced from a job board

Overview

About the role

Job Title: RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate

Client: Ministry of Public and Business Service Delivery (former MGCS)

Work Location: GDC, Toronto, Ontario, Onsite

Estimated Start Date: 2025-05-01

Estimated End Date: 2026-03-31

#Business Days: 229.00

Extension: Probable after the initial mandate

Hours per day or Week: 7.25 hours per day

Security Level: Enhanced

Must haves

Experience supporting large ZOS mainframe systems.
Experience with with Unix and Wintel servers and Network Peripherals.
Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

Description

Deliverable - Infrastructure Services

Key Responsibilities

End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
Responding to high priority requests and Incidents.
Participate in system recovery and service restoration efforts and meetings.
Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
Initiating established recovery and or escalation procedures.
Implementing Change requests for mainframe, midrange and network Platforms.
Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
Participating in developing and delivering related training communications and procedural documentation.
Participates in departmental initiatives such as Shift left and Agile monitoring.
Participate in Yearly Systrust Audit.10-Participates in semi Annual Disaster recovery exercises.

Experience And Skill Set Requirements

zOs mainframe systems - 25%

Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.

Knowledge of server OS hardware components and end to end system management - 25%

Using specific examples, describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.

Using a specific project, describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills. 5%

Demonstrated of Incident and Change Management activities.
Demonstrated ability for strong documentation and writing skills.
Demonstrated experience in presentation, verbal and written communication skills.

Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.

Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

Demonstrated knowledge of OS365 Suite of products and Power BI - 5%

Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.

Note

This position is rotational onsite work.

Eligibility and Application Steps

If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: hrsmss@smsoftconsulting.com

Without mandatory documents, we cannot submit a candidate.

Updated Resume in word format (Mandatory)
Skills Matrix and References (Mandatory)
Expected hourly rate (Mandatory)
Visa Status (Mandatory)
LinkedIn ID (Mandatory)

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role

About the company

Ministry of Public and Business Service Delivery (former MGCS)

Skills

zos

unix

wintel

network

eSMT

CIT

Remedy

ITIL

OS365

Power BI