Retail Operations Coordinator

“I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day.” Morgane Sézalory, Founder & CEO

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can’t wait to hear from you!

We are seeking the talents of a Retail Operations Coordinator (M/F) to contribute to the next chapter of Sézane’s journey. The position is based in our office, in Los Angeles.

The Retail Operations Coordinator helps drive smooth day-to-day store operations and contributes to a cohesive, on-brand experience for Sézane customers and internal teams. This role prioritizes inventory accuracy, efficient operational execution, and alignment of processes across Sézane’s retail fleet, working closely with Store Directors and cross-functional teams in inventory, process implementation, and store maintenance.

Reporting to the Retail Operations Manager US, the ideal candidate brings a blend of precision and adaptability, comfortable with rolling up their sleeves on tasks ranging from stockroom management to reporting and process implementation.

As Retail Operations Coordinator, your missions will be the following:

Facilities and maintenance

• Serve along the Retail Operations Manager as the primary point of contact for all store maintenance requests, ensuring timely resolution and reliable communication with the store teams
• Assist in ensuring all stores meet OSHA, ADA, fire and other local safety and regulatory requirements at all times 
• Assist in coordinating and scheduling preventive maintenance for all stores (HVAC, plumbing, electrical, fire safety, etc.), including during new store openings and renovations
• Respond to urgent repair needs and support store teams with troubleshooting guidance in partnership with the Retail Operations Manager
• Ensure all facilities present a clean, safe, and brand-appropriate customer and employee environment

Inventory Management

• Support daily, weekly, and monthly inventory operations across retail locations including cycle counts and annual store inventories
• Partner with HQ logistics and store teams to ensure timely and accurate inventory movements - including inbound shipments and outbound shipments (RTVs)
• Assist with inventory-related training materials and store communications
• Support inventory processes at new store openings, store closures, and special projects as needed

Front of House Operations

• Ensure customer-facing processes are consistent, efficient, and aligned with brand standards- including assisting with creating SOPs that will scale as we grow and project management
• Act as a point of contact for POS-related issues, escalations, and troubleshooting
• Assist with onboarding and training store teams on POS enhancements and new workflows
• Monitor inventory of store devices including iPads, scanners, printers, routers, and charging stations and facilitate in replacement of old or damaged devices

Requirements

Your profile:

• 4+ years of experience in corporate retail operations or senior store management, with a strong understanding of retail operational workflows - including inventory management, front-of-house execution, and store support processes
• Excellent written and verbal communication skills, with the ability to translate technical or operational information into clear guidance for store teams
• Proven ability to work cross-functionally with Store Teams, IT, Logistics, Planning, Finance, and external vendors at an international level
• Strong reporting and data analysis skills, with experience building, maintaining, and interpreting operational and inventory reports to inform decision-making
• Adaptable and flexible, with the ability to support new store openings, system rollouts, and evolving operational needs
• Must be proficient in Google Suite, with an emphasis on Google Sheets
• Able to travel to local retail stores as needed
• Will be available during off-hours and weekends for maintenance emergencies when the Retail Operations Manager is unavailable

Benefits

Salary range: $70,500, depending on skills and experience.

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now!