Summary: Supports and assists the Training and Engagement Manager in the development, coordination, and implementation of all company training programs.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Organizes and develops training procedure manuals, guides, and/or course materials such as handouts and visual materials.
- Facilitates training courses to all levels in the organization.
- Works with the Training and Engagement Manager to become certified in developed courses.
- Works closely with the HRBP team and the Training and Engagement Manager to identify training needs and gaps in the organization.
- Research training and development trends and information for the purpose of developing new programs that meet team member needs.
- Assists in the development of individual trainings for team members, as requested, for the purpose of supporting supervisor-directed team member growth programs.
- Coordinates training with outside providers as needed.
- Presents a professional image and conduct oneself in a professional manner in all aspects of the position.
- Makes recommendations for additional training and enhancements on current programs while working within the assigned budget.
- Provides support and participates in all team member events as requested by the Human Resources department.
- Assists department trainers with their on-boarding process including manuals, appropriate training methods, activities, and follow-up.
- Schedules training sessions based on team member schedules, training room availability, and facilitator availability.
- Responsible for creating, updating, and communicating the HR Training Calendar to all departments.
- Oversees curriculum database, training needs by position and all training records
- Maintains a variety of manual and electronic files and/or records for the purpose of providing up-to date training information and complying with the regulatory requirements and established guidelines.
- Continues to build, maintain, and nurture relationships with all departments within the company.
- Oversees the coordination and delivery of new hire orientation to inspire a positive outlook toward the objectives of the organization.
- Market and communicate available training opportunities to team members and provide necessary information.
- Manage and maintain in-house training facilities and equipment.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- Bachelor’s Degree Preferred.
- 3 or more years of training design and development experience.
- Excellent communication skills, both written and oral. Exceptional public speaking ability.
- Must be a TEAM player.
- Must be able to work with high volumes of confidential information in a professional manner.
- Must be detailed oriented with excellent organizational skills.
- Must be willing to work flexible hours including evenings and weekends.
- Computer skills required using database, spreadsheet, word processing, and presentation software.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Frequent walking, standing, kneeling, twisting, bending, and lifting.
- Must occasionally lift up to 10 pounds.
- Regularly required to see, walk, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Able to work with others while maintaining a positive and courteous demeanor.