Runwise Customer Support Manager

Runwise is looking for a Customer Support Manager who is highly motivated, results-oriented and focused on business growth opportunities We are looking for a candidate who is able to work 11:00AM EST - 7:30PM EST as part of their regular work schedule As a Customer Support Manager at Runwise you will have the opportunity to work closely with a variety of property companies from large owners to individual coops and condos Each customer and each building has unique needs and you act as a trusted advisor, helping them effectively run their heating systems in an energy-efficient way that makes tenants more comfortable Customer support managers help troubleshoot customer issues to help ensure they hit their energy reduction goals Answering live phone calls via our 24/7 support line Real-time troubleshooting of customer reported issues Remote monitoring and analysis of multifamily and commercial heating systems Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort Remote quality checks after installations and service calls are performed

Runwise provides technology for building managers to operate energy systems better. This lets them lower emissions while providing greater comfort for residents and workers. It works via a combination of wireless control, a sensor network and a software platform. This is attractive because is lowers operating costs significantly and makes running buildings easier. Runwise controls the key energy systems in thousands of buildings across the US, and removes significant amounts of carbon emissions per year. It is also well-funded, which has allowed it to expand significantly and make more buildings operate better and greener.