Provider Background Check Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii. About the Role We are hiring a Provider Background Check Specialist to enhance the trust and safety of Rula's provider network. This person will be responsible for managing and reviewing provider background checks to ensure every clinician meets Rula's compliance and ethical standards. This person will apply strong attention to detail, sound judgment, and cross-functional collaboration to uphold accuracy and trust in our provider records. You will be joining a fast-moving, mission-driven company where you will do impactful work and have opportunities to grow your career. Required Qualifications - 2+ years in operations, credentialing, compliance, or background screening with a regulated workflow and queue management responsibilities - Hands-on experience with Google Sheets / Excel (filters, conditional formatting, lookups, pivots). Able to explore data and derive basic insights - Clear written documentation & templated communication (notes, status updates, provider / vendor email) - Experience creating and maintaining structured records in tools like Salesforce, Airtable, or other CRM / operational databases - Able to organize and run meetings with a clear agenda, goals, and action items - While we are a fully remote company, we are not considering candidates who reside in California or Washington for this particular position Preferred Qualifications While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement. - Experience writing or improving SOPs and process documentation to improve clarity or reduce errors. - Comfort working in a fast-paced, high-growth environment, with curiosity to expand into broader credentialing or compliance operations. - Experience handling legally or personally sensitive information (e.g., FCRA, HIPAA) with sound judgment and discretion. - Experience using Checkr or another PBSA-accredited background check platform. - Familiarity with healthcare or telehealth credentialing processes, such as license verification, COI management, or re-credentialing workflows. - Ability to manage a high-volume queue while meeting defined SLAs and maintaining accuracy.

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.