Website:
thebowtiecollective.co.in
Job details:
Role Summary – RSVP & Hospitality Manager
As an RSVP & Hospitality Manager, you will be the primary point of contact between our clients and their guests, ensuring a seamless guest experience from the beginning of the event journey until execution. This is a highly people-facing role that requires exceptional communication, organisation, and attention to detail.
Key Highlights:
- Lead guest communication via WhatsApp, calls, and emails.
- Manage live RSVP updates and maintain accurate guest data, including travel, rooming, transfers, dietary preferences, and other event logistics.
- Update Google Sheets in real time, as clients actively monitor project progress.
- Coordinate with clients, hotels, venues, travel partners, and vendors to ensure smooth event planning.
- Work primarily from home, but remain actively available at your laptop throughout working hours to manage guest communication and project updates.
- Travel opportunities for destination weddings and events across India and internationally, whenever assigned.
- Undergo extensive training in guest communication, hospitality standards, and client handling.
- Use tools such as WhatsApp Web, Google Sheets, Google Drive, Gmail, Google Calendar, ChatGPT, and other productivity tools on a daily basis.
- Thrive in a fast-paced environment where handling multiple conversations, solving problems, and maintaining accuracy are part of everyday work.
What We're Looking For:
- Excellent written and spoken English.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Confidence in handling people and solving guest queries.
- Ownership, accountability, and willingness to learn.
- Comfort with technology and Google Workspace.
- Ability to remain calm under pressure and manage multiple priorities.
Important to Know:
- This is a communication-intensive role where you'll spend most of your workday managing guest interactions.
- Flexibility is important, as weddings and events may require occasional work beyond regular office hours and travel for on-ground event execution.
- We value initiative, reliability, and consistency over simply being online.
- We are looking for candidates who are genuinely interested in growing with us, with a minimum expected commitment of 18 months
- Accepting Mumbai based candidates only.
Click on Apply to know more.