Visitor Experience Officer

Titchwell Marsh is a wetland site abundant in a variety of wildlife including passage and migrant birds. Sitting on the East Atlantic Flyway, Titchwell is an important service station for species moving between Arctic breeding grounds and overwintering grounds in Southern Europe and Sub-Saharan Africa. In addition, it is known for other biodiversity including invertebrates and small mammals. Titchwell Marsh is a busy visitor destination, popular all year round with bird watchers, nature lovers and people wanting a quiet 'get away' from city life. Our other reserve at Snettisham is a globally important estuarine habitat and is well known for its two nature spectacles, the dawn flights of Pink-footed Geese in winter and the whirling wader spectacles in late summer and Autumn. This wild landscape is unstaffed with minimal development to retain its natural appeal. In addition to being a hot spot for tens of thousands of waders, it is also an important site for ground nesting birds and is part of a conservation project to protect nesting Ringed Plovers. We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Titchwell Marsh reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences. You will be working with the Visitor Experience Manager and volunteers to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience. Essential skills, knowledge and experience: Computer literate to include professional use of social media to adhere to brand requirements. Working knowledge of visitor engagement techniques. Excellent verbal and written communication skills. Ability to plan and prioritise workloads. A team player who can motivate and inspire people. Problem solving skills and ability to work on own initiative. Ability to manage and respond to customer needs and feedback. Ability to maximise opportunities for visitor engagement and income generation. Able to build and maintain strong working relationships. Desirable skills, knowledge and experience: Experience of managing and delivering against targets and KPI's. Experience of analysing and interpreting data in a visitor experience environment. Successful experience of managing or supporting a team of staff and/or volunteers. Having contributed to a successful visitor project or visitor attraction. Tourism or leisure related qualification, ideally at HND level or equivalent. Working knowledge of Equal Opportunities and Diversity. Health & Safety in the workplace.