FTTH Project Coordinator

As an FTTH Project Coordinator at RSAWEB, you will be a vital part of our Consumer Division, ensuring seamless project execution for new orders, upgrades, and downgrades. Your role will involve close coordination with Fibre Network Operators (FNOs) and maintaining exceptional customer communication throughout the onboarding process. Key Responsibilities: - Process FTTH new orders, upgrades, and downgrades efficiently. - Track customer orders and provide timely updates. - Coordinate service delivery with Fibre Network Operators (FNOs). - Manage stakeholder and customer relationships. - Document and maintain FTTH delivery processes. - Ensure a smooth end-to-end customer onboarding experience. - Handle high volumes of tickets via calls and emails. - Resolve complex customer issues with effective solutions. - Perform other related duties as required.

Established in 2001, RSAWEB is South Africa's fastest-growing internet service provider (ISP). We are dedicated to delivering exceptional connectivity solutions for home customers and advanced technology services for businesses. With a 4.7 out of 5 Google rating, we are proudly recognized as South Africa's best-rated ISP. Our accolades include winning KFM's Best of the Cape Awards for Best ISP in 2021 and 2022, ranking as one of the fastest streaming ISPs on Netflix, and earning top ratings on MyBroadband. RSAWEB has made significant investments in infrastructure, including data centers in Johannesburg and Cape Town, to provide cutting-edge solutions. Specialisation Fields: - Fibre-to-the-Home (FTTH) - Fibre-to-the-Business (FTTB) - Enterprise Connectivity - Mobile Connectivity & Data Management - Cloud Infrastructure Our Values: - We Build Trust and Ownership - We Honour & Respect People - We Cultivate Passion & Creativity - We Innovate Feverishly - We Go the Extra Mile - We Believe in Humility - We Communicate Openly & Honestly - We Make it Fun - We Teach, Grow & Learn - We Do More, With Less