Application Support Developer

Helping Save More Lives

That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission — and making it their business.

RQI Partners, a partnership between the American Heart Association and Laerdal Medical, is growing and seeking qualified candidates to propel a bigger, bolder, and trailblazing impact.

We invite you to review the requirements of the position below. If the opportunity to shape, promote, and amplify initiatives that improve cardiac arrest survival rates inspires you, RQI Partners wants to hear from you.

Helping Save More Lives. — Our Mission, Our Business.

Position Overview:

Support RQIP program delivery by resolving technical issues and enabling data-driven decisions. Provide integrated platform and business metrics to automate reporting, measure development impact, and monitor customer health.

Position Holder is Accountable For:

• Resolve VA escalated L2 cases and debug L3 issues, following checker procedures and FedRAMP security requirements for all DB modifications
• Work with ITD system analyst to automate customers reports to reduce manual work
• Perform second-level problem determination, incident resolution, and periodic platforms health checks.
• Identify emerging issues and trends for all supported platforms.
• Building and maintaining internal integrative dashboards in Power BI.
• Automating ITD tasks.
• Provide technical support for both internal and external customers.
• Collect information, test, and provide root cause documentation.
• Manage and coordinate communication with customers, RQIP support and field teams.
• Participate in creating system guidelines and manuals for the organization.
• Gain understanding across IT tools to guide and coach team on best practices on continuous improvement.
  
  

Required Skills and Competencies:

• Bachelor's degree in computer science or information technology.
• Minimum 5 years of experience in a similar role.
• Proficiency in SQL/RDBMS (preferably MySQL), REST, Microservices (AWS), PHP 8, Java and the Laravel Framework.
• Extensive knowledge and experience in supporting multiple applications.
• Ability to respond to and resolve Level II and Level III support cases efficiently.
• Willingness to act as the final point of escalation for support requests.
• Experience with database manipulation and querying.
• Experience standing up automations using server-based languages.
• Experience in application performance analysis.
• Excellent communication skills and coordination skills, particularly in working with internal and external resources, and the ability to quickly understand complex business problems.
• Skilled in conducting engineering processes and standard work, including verification and qualification procedures.
• Skilled in providing operational support for generating data files, databases, reports, etc. in daily operations.
• Ability to understand technical documents and follow standard operating procedures to support business configuration requirements across various technical services/systems.
• Ability to accommodate global time zone (mainly early meetings) and collaborate effectively across different regions.
• Familiarity with Salesforce, Jira, and Confluence is preferred.
• Familiarity with Agile SAFE and an understanding of CI/CD processes is preferred.
  
  

The estimated annual base salary for this position is $80,000-$85,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

RQIP Benefits Include:

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

RQI Partners, a partnership between the American Heart Association and Laerdal Medical, is growing and seeking qualified candidates to propel a bigger, bolder, and trailblazing impact.