Mgr, Underwriting

Summary: Responsible for the performance of the underwriting team to ensure quality risk assessment, quick turnaround, and optimum customer service.

Essential Duties and Responsibilities: 

• Manages a team of underwriters to ensure effective solicitation, selection, pricing, and retention of desirable business. Provide timely and accurate feedback to underwriters for accurate risk assessment.
• Reviews second approval cases up to $2 million with 99% accuracy. 
• Conduct work assessment to ensure service and productivity goals and standards are met for team assigned. 
• Monitors quality and performs quality control reviews of risk assessment, reinsurance treaty compliance, and risk assessment calls. 
• Mentors employees to reach operational goals and developmental plans; providing training and educational opportunities for growth.
• Responsible for developing, documenting, and implementing procedures in accordance with state and federal laws and regulations.
• Develops, maintains, and reports on productivity results for individuals and team. Ensures time service standards are met.
• Manages expenses to budget. Provides analysis and input to budget process, monitors, and reports to accounting on a monthly basis. Ensure invoices are paid in a timely manner.
• Effectively manage change, defuse conflict, and negotiate positive results.
• Able to take a cross-functional view of work processes and understand the ramifications to other areas of actions taken and decisions made.
• Handle elevated risk assessment calls from agents.
• Effectively use medical director guidance on complex medical cases.
• Works with reinsurers on risk retention exceptions and development of underwriting guidelines.
• Manage relationships with underwriting vendors.
• Establish strong working relationship with agents/IMOs. 
• Provide case clinics and underwriting topics to the department. 
• Participate in Society product development and product management activities.
• Leads or coordinates projects; completes projects on time and budget. 
• Supports and engages team in identifying process improvements.
• Other duties as assigned.

Supervisory Responsibilities:

Manages a team of underwriters. Is responsible for the direction, coordination, and evaluation of the team. Carries out supervisory responsibilities in accordance with the Society’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associate degree or equivalent from a two-year college or technical school, a bachelor’s degree from a four-year college or university is preferred; Ten or more years life underwriting experience or equivalent combination of education and experience.

Certificates, Licenses, Registrations: 

Fellow, Academy of Life Underwriting (FALU), required. Successful completion of the Life Office Management Association (LOMA) certifications and designations: Customer Essentials Certificate; Associate, Customer Service (ACS); and Fellow, Life Management Institute (FLMI), required.

Core Competencies: 

To perform the job successfully, an individual should demonstrate the following core competencies: Communicates Clearly and Effectively; Demonstrates Leadership; Achieves Results; Manages Performance; Builds Partnerships; Thinks Strategically; and Adapts to and Promotes Change.

Technical Competencies:

The ideal candidate should have in-depth medical knowledge, as well as a highly developed understanding of financial concepts of insurance needs and estate planning, expertise in product development, data analysis, and familiarity with actuarial pricing of risk. They should be able to effectively train new team members and demonstrate strong leadership abilities.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages. Ability to apply concepts of basic Algebra. Ability to apply concepts such as fractions and percentages to practical situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of: Internet software, Microsoft Word, Outlook, LifePro, and Illustration Software. Preferred knowledge of writing rules in underwriting engine systems.

Industry Competencies: 

Life insurance product knowledge and experience, compliance, and regulations.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds.

Work Environment: 

This position offers a hybrid work environment, allowing flexibility to work both from home and in the office. In-office work may vary based on business needs. While the exact frequency of in-office work is subject to change, the role requires adaptability to meet the evolving demands of the business area. The noise level in the office is moderate, providing a comfortable environment for focused work. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable on-site accommodation may be made to enable individuals with disabilities to perform the essential functions. The organization values work-life balance and strives to maintain a flexible and collaborative environment for all employees.

 

The candidate's starting pay will fall within the salary range provided and is determined based on job-related factors, including, but not limited to, the experience; qualifications, licensure and certifications; knowledge; skills; business and organizational needs; and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

We offer a comprehensive package of benefits including paid time off, health and dental insurance, and 401(k) to eligible employees. You can find more about our benefits at: https://flimp.live/RNAbenefitshowcase

Additionally, this position is incentive eligible with a target based on company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined on the role.

The date of the posting can be found on Royal Neighbors of America's career page at the top of each job posting.

Fraternal benefit society providing life insurance and annuities.