Description
Royal Manufacturing is seeking a Customer Service Representative for our Orlando facility. This role is essential in ensuring our clients receive exceptional service and support. The ideal candidate will be highly organized, detail-oriented, and skilled at building strong relationships while thriving in a fast-paced environment. If you enjoy solving problems, coordinating details, and working collaboratively across departments, we want to hear from you!
Key Responsibilities
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Build and maintain strong working relationships with internal departments and external clients.
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Resolve client inquiries and issues promptly, professionally, and with a customer-first mindset.
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Answer incoming calls, manage client requests, and provide accurate updates.
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Coordinate with the credit department regarding client releases when necessary.
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Obtain purchase orders from client systems, verify accuracy, and enter orders into company software.
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Maintain and distribute daily schedules for field staff while communicating client requirements.
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Schedule service calls and assist field staff with basic troubleshooting needs.
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Prepare and submit billing documentation to the accounting department.
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Perform additional duties as assigned by the supervisor.
Requirements
Education & Experience
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High School diploma or equivalent required; additional education or training preferred.
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Minimum of 1 year of customer service experience in a fast-paced environment.
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Proficiency with Microsoft Office Suite and general computer applications.
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Experience working collaboratively within a team.
Skills & Attributes
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Reliable, process-driven, and consistent in following established procedures.
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Precise, detail-focused, and highly accurate in data entry and documentation.
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Conscientious, adaptable, and committed to quality outcomes.
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Excellent organizational, analytical, and problem-solving abilities.
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Professional, positive, and service-oriented demeanor.
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Ability to anticipate issues and take proactive steps to resolve them.
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Clear, thoughtful verbal and written communication skills.
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Strong ability to prioritize and manage multiple tasks in a fast-paced setting.
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Team-oriented mindset with a willingness to collaborate toward shared goals.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-paid Life Insurance
- 401(k) with Company Match
- Weekly Pay