Lead, Supplier Relationship Management (Miami, FL, US, 33132)

Royal Caribbean Group

Experience: 5+ yrs
Location: Miami, Florida, United States
Job type: Full-time

Required skills

ERP systems
Oracle
Supplier Portal
Apex

About the role

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position works on site based in Miami, Florida.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Supply Chain Team has an exciting career opportunity for a full time Lead, Supplier Relationship Management reporting to the Project Manager

Position Summary / Job Purpose:

We are seeking a high-impact SRM Lead to support the rollout and execution of our Supplier Relationship Management (SRM) program across key strategic suppliers. 

This role will partner with senior stakeholders and executive leadership to drive supplier performance, value creation, and strategic collaboration across a multi-billion-dollar supply base. 

Essential Duties and Responsibilities:

1. Strategic Supplier Management 

Manage relationships with top-tier strategic suppliers (e.g., global technology partners with $10M+ spend)

Serve as a primary point of contact between suppliers and internal stakeholders

Build and maintain strong, trust-based supplier partnerships

2. QBR & Governance Execution 

Lead Quarterly Business Reviews (QBRs):

Develop executive-ready materials and insights

Align internal stakeholders ahead of meetings

Track outcomes and follow-ups

Ensure adherence to SRM governance frameworks and cadence

3. Value Creation & Performance Management 

Identify and drive value creation opportunities, including:

Cost savings and cost avoidance

Process improvements

Innovation initiatives

Implement and manage supplier performance scorecards

Monitor and address supplier risks and performance gaps

4. Cross-Functional Leadership 

Partner with Procurement, IT, Finance, Legal, and Operations

Drive alignment across stakeholders to ensure consistent supplier strategy

Support executive-level discussions and decision-making

5. Program Development & Expansion 

Support expansion of SRM across additional categories

Contribute to continuous improvement of SRM frameworks, tools, and templates

Help scale the program into a best-in-class capability

Education and Academic Background

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Engineering, or a related field required; Master’s degree (MBA or equivalent) preferred. Relevant certifications such as CPSM (Certified Professional in Supply Management), CSCP (Certified Supply Chain Professional), or PMP (Project Management Professional) are a plus.

Desired Experience

5–7+ years in:

Supplier Management / Vendor Management

Procurement / Strategic Sourcing

Consulting or Program Management in complex environments

Experience managing large, strategic vendor relationships ($5M+ spend)

Preferred Qualifications

Experience in ERP environments (Oracle, Supplier Portal, Apex, etc.)

Familiarity with supplier segmentation models (e.g., Kraljic)

Experience with QBRs and supplier governance frameworks

Knowledge and Skills

Ability to effectively present information and communicate with all levels of Management

Excellent interpersonal skills

Experience working in cross-functional, matrixed organizations

Ability to manage time effectively and efficiently

Ability to solve problems and deal with complex variables where limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Ability to work in a fast-paced environment with multiple projects and priorities.

Advanced knowledge of Microsoft Office products, specifically Excel.

Ability to write reports, business correspondence, and procedure manuals / SOPs

Ability to effectively present information and respond to questions from suppliers and all levels of staff and management, both shipboard and shoreside.

Physical requirements and Work Environment

We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

About Royal Caribbean Group

Operates a global fleet of cruise ships.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.