Technical Systems Specialist

As a Technical Systems Specialist, you will manage a team of 3 resources, will oversee all lifecycle phases and be responsible for the overall management of the Microsoft Office suite used by every employee and contractor globally as well as Office Online services, Microsoft OneDrive and other Microsoft tools and services. Manage a team of three employees to help you achieve your responsibilities and deliverables. Security and standard patch management, version management of the core Office components (Excel, Word, Outlook. Power Point, OneNote) and all versions and flavors used by RBC and subsidiaries. Line of business customizations, line of business technical and business engagements and solutioning. Management of OneDrive including deployment across the Enterprise and management and oversight in general post deployment. Management of Office Online including deployment across the Enterprise and management and oversight in general (including MS Planner, Sway, Forms, Clipchamp, etc) Manage all related findings, risk assessments, privacy assessments, data assessments, supplier risk reviews and the like associated with Office, OneDrive and Office Online Working potentially with Generative AI Microsoft components and their pilot and implementation into RBC. Ensuring user and data safety and soundness and alignment to RBC standards is imperative. Technology currency will be a key theme in this role as you manage multiple new applications, services and technologies both during deployment and following deployments. New web-based Office Online services will need to be deployed to the enterprise and supported by your team. Transition from Individual drives (i.e. Y drives) to OneDrive and the standard enterprise support for all global RBC users is a key component of this role.

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.