Food Cost Analyst

Job Summary: 

The Food Cost Analyst at Rosnet plays a critical role in implementing the Food Cost Management module for new clients, maintaining its functionality for existing clients, and providing exceptional customer service and support. This role requires professionalism, a strong work ethic, and a team-oriented attitude. The Food Cost Analyst demonstrates the ability to break down complex reporting, troubleshoot issues, and train clients to effectively use the module. This role requires availability to work one weekend day each week as part of a regular schedule.

Key Responsibilities: 

• Provide Food Management (FM) support to clients via ticketing and phone systems, including participation in an "on-call" rotation for after-hours Level 3 FM support. 
• Train clients to become self-sufficient in using the Food Cost Management module, ensuring they understand solutions beyond the immediate issue. 
• Break down and explain complex reporting to clients in a clear and effective manner. 
• Analyze and identify solutions to potential issues, ensuring long-term client satisfaction. 
• Complete daily maintenance tasks efficiently and accurately, meeting scheduled deadlines. 
• Lead the implementation of new clients and complete assigned projects within deadlines and to the satisfaction of the client. 

Qualifications: 

• Proficiency in Microsoft Excel, Word, and Outlook. 
• Strong interpersonal, communication, and collaboration skills. 
• Food service industry experience and knowledge. 
• Proven track record of customer service excellence. 
• Experience with Rosnet systems is a plus. 

KEY COMPETENCIES  

• Organization: Demonstrates the ability to manage multiple responsibilities simultaneously with efficiency and accuracy.
• Analytical Skills: Excels in breaking down complex reporting and identifying effective solutions for clients and internal needs.
• Customer Service: Delivers outstanding customer service by following established guidelines and maintaining a client-focused mindset.
• Communication: Communicates effectively in both spoken and written formats, ensuring professionalism and contributing to a cohesive team environment.

BENEFITS 

Why Join Us? 

As a Food Cost Analyst at Rosnet, you will be part of a team dedicated to providing cutting-edge solutions for the food service industry. If you have a passion for problem-solving, enjoy working with clients, and thrive in a collaborative environment, this role offers an excellent opportunity to grow your skills and make a meaningful impact. 

Rosnet offers very competitive base salaries. We also offer health, dental and vision insurance. The company matches up to 4% of your earnings deposited into your 401(k)-retirement plan. Everyone needs to recharge their batteries, so we offer two weeks of paid vacation along with six paid time off days per year. We want you to stay healthy, so we offer gym membership discounts. 

EQUAL OPPORTUNITY EMPLOYER 

Rosnet is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. 

If you feel like you may be a good fit, please apply! 

We are looking forward to hearing from you soon!