Complex Adjuster

Delivers an industry-leading claim experience for all policyholders and claimants Verify coverage and determine liability for a wide range of accident scenarios Consistently makes prompt and courteous contact with every party involved in a claim Uses exemplary time management and organizational skills to manage pending claims and associates tasks proactively Responds to claim correspondence in a timely fashion Obtains detailed accident statements from drivers, passengers, and witnesses Coordinates the repair of damaged vehicles, and assists with rental reimbursement Provides input for continuous development of claims guidelines and best practices Recommends potential product developments and process improvements Interacts and communicates effectively with customers, peers, vendors, and managers Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Root Insurance provides auto insurance primarily for good drivers, utilizing a digital-first approach to streamline the insurance process. By gathering telematics data from customers' smartphones, Root calculates personalized insurance rates based on driving behavior, ensuring that safe drivers pay less. The company operates on a direct-to-consumer model, which eliminates traditional insurance agents and reduces costs, allowing Root to offer competitive pricing. This focus on fair pricing and customer service, along with high customer satisfaction ratings, distinguishes Root from traditional insurance providers. The goal of Root Insurance is to create a hassle-free insurance experience that rewards good driving.