- Location
- Ahmedabad, Gujarat, India
- Job type
- Full-time
Required skills
- ASP
- compliance
- CRM
- mobile app
- service delivery
About the role
SALEXI HR ADVISORY Pvt. Ltd. Health care & US IT International Recruiters for NHS UK, Middle East.
Website:
salexi.com
Job details:
]
SERVICE MANAGER
Join our team and be a part of delivering excellent service and customer satisfaction.
- Location: Ahmedabad & Mumbai
- Salary: Up to 14 LPA
- Department: Service
- Company Contact: hr.data@salexi.com | 73856 22795
Key Responsibilities
Service Delivery
- Ensure SLA compliance & timely call resolution
- Monitor daily calls, escalations & RMS
- Manage warranty, AMC, spares & engineer planning
- Ensure customer satisfaction & audit of calls
SSD/ASP Development
- Develop & review systems and processes
- Training on CRM software & mobile app
- Upgrade tools, infrastructure & share product updates
Network Management
- Manage ASP/SSD, dealers & distributors
- Monitor installation quality & train installers
- Map territories to ensure SLA is met
Customer Contact
- Regular meetings with key customers to ensure desired service levels
Service Business
- Responsible for service business targets and BR collection (AMC / Spares / Repairs)
Training
- Continuous training of SSD/ASP field engineers
Click on Apply to know more.
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