Senior Client Support Specialist - Accounting

Roo is looking for a fantastic Client Support Accounting Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform. This position requires working during peak client support hours – early morning and early evening hours, Central Time, and weekend mornings. Your Responsibilities Be one of the point-of-contacts for finance-related customer inquiries coming through our online support channels – email, LiveChat, 1-833-Roo Vet, etc. Troubleshoot and resolve any finance-related first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses. Coordinate second line/escalated issues with relevant regional BD/AMs and/or the accounting team as needed. Facilitate and help to manage shift changes such as overtime requests, refunds, pricing changes, etc. Facilitate and uphold strict compliance and financial controls to ensure accuracy of data, customer payouts, and other finance-related transactions. Maintain HubSpot to be sure all client communications & CS tickets are documented appropriately. Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed. About You 3+ years experience in client/customer support, ideally in an early-stage start-up environment. Vet technician/animal healthcare industry experience a plus Proactive, organized and accurate in all internal and external company communications. Excellent communication & organizational skills. Familiar with customer support tools/software. Timely and efficient in task accuracy and completions. Flexible & agile, ability to pivot quickly. Driven to improve processes/ communications. Excited to join an ever growing team of professional diverse individuals.

Roo has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.