About the role
As a CSM, you will be assigned 4-5 large SAP SuccessFactors (SF) Customers who have already implemented SF.
Guide / work hand in hand with internal Consultant(s) to handle customer requests/tickets for issue resolution.
Analyse recurring problems to decrease volume of tickets originating from similar issues
Propose new and out of the box solutions within SF to customers to increase client's satisfaction index
Manage relationship with the assigned customers and ensuring SLA's are met to avoid escalations.
Identify new opportunities (change requests, new modules) from the assigned customers based on existing pain-points & proposing effective solutions available within SAP SF.
About the company
Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore's Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses:
HR System Implementation Services:
Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date.
HR Software Products in Rolling Arrays' portfolio (partner's products and own products):
SAP SuccessFactors (World's leading End to End Cloud HR Software solution)
Qualtrics (World's leading Experience Management Software)
Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
eFile (Digitize and contextualize all employee documents in one place)
eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)
Rolling Arrays HR-Tech-Consulting Academy (HRTA)
Rolling Arrays has converged leading HR-Tech Consultants with industry know-how of varied HR Cloud Software, Best Practices and Advisory for our implementation. As you undergo training through the RA's HRTA Program, you can directly learn from such experts along with solving real business use case scenarios. This ensures your growth as a Subject Matter Expert, besides your obvious career growth as a consultant - not just in SAP, but across a wide range of HR Tech Solutions. For more information visit our website - https://rollingarrays.com/hr-tech-academy/ .
