Health Center Manager- Santa Fe

Position: Health Center Manager - Sanat Fe

On-Site: 100%

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Our Ideal Candidate:

• High School degree or equivalent
• Relevant work experience preferred
• 3-5 years supervision and management experience in positions of increasing responsibility strongly preferred

Primary Areas of Responsibility/Essential Functions:

• Monitors health center flow to ensure quality patient care, timely appointments, minimize flow busters, and reduce staff burnout
• Monitors and intervenes to improve performance indicators and benchmarks
• Monitors regulatory compliance with regards to Laboratory, CLIA, HIPAA, OSHA, Minor Abuse Reporting, pharmacy etc.
• Manages appointment templates to achieve access and budget goals.
• Markets and promotes health center
• Coordinates incident reporting
• Assesses facility needs and coordinates cleanliness, maintenance, and improvements
• Liaises with local law enforcement
• Monitors facility compliance with city building/business requirements
• Manages medical records archiving and destruction in coordination with medical records
• Handles and tracks customer complaints
• Orders and receives supplies for health center
• Prepares regular financial reports for submission to accounting
• Intervenes and deescalates in situations of upset
• Support volunteer programming
• Maintains health center security system
• Performs other duties as assigned
• Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)

Supervision of Staff:

Guides and supervises employees; assigns and delegates tasks.

• Facilitates communication with employees and acts as an ambassador of house-wide initiatives, goals, and policies.
• Creates and maintains schedule to ensure department coverage. Collaborate with the human resources department when a staff need a leave of absence or requests an accommodation.
• Monitors and authorizes time-sheets and time-off requests.
• Collaborates with Human Resources in the recruitment, hiring, and onboarding of staff.
• Provides professional development, training, and tools to ensure compliance and performance.
• Evaluates employee performance regularly and identifies and provides opportunities for development, coaching, and growth.
• Works to foster positive and productive communication and culture with and among staff.
• Promotes the Values and Service Standards, holds employees accountable to these standards and values, and leads by example.
• Ensures the quality and quantity of work according to established benchmarks and operational needs.
• Ensures implementation of policy and procedure.
• Identify and mitigate risks associated with employment laws such as discrimination and harassment in collaboration with the human resources department.
• Reviews and analyzes employment data, such as engagement and turnover, and proposes and implements changes.

Department Manager:

• Monitors department budget and spends responsibly.
• Monitors, gathers and reports on department data.
• Implements facility policy within department; identifies and resolves potential conflicts.
• Audits functions throughout department to ensure regulatory compliance.
• Communicates regularly on department successes, needs, obstacles, and recommendations.

COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date. 

Flu Protocol: All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date. 

Background Check Required: Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. 

Planned Parenthood of the Rocky Mountains empowers individuals and families in the communities we serve to make informed choices about their sexual and reproductive health by providing high quality health services, comprehensive sex education, and strategic advocacy.