Associate Technical Support Engineer - Mainframes

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction

Basic skills required :
Operating Systems: Windows, Unix/Linux, basic of z/OS
Ticketing/ITSM: Hands-on with incident, problem, change processes and tools
Deployment: Web/application deployment experience (configs, logs, rollbacks)

 

Technical skills required: 
Mainframe: z/OS operations, COBOL, JCL, ISPF
ETL/BI: Informatica, DataStage, Tableau (support and troubleshooting)

Databases: DB2, Oracle, SQL Server (admin basics, query troubleshooting)

 

Experience & Qualifications:

•             2+ years of technical engineering support

•             Preferred technical computer knowledge

•             Bachelor of Science Degree preferred

•             Available for some after hours, weekend and/or holiday work

Good to have: 
Programming: Java, Python, C++, C# (debugging/automation level)

Cloud Understanding: Foundational knowledge of AWS/Azure/GCP concepts

.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Rocket Software is a privately held software development firm founded in 1990. Using the IBM Z, IBM Power, and embedded database platforms, Rocket provides predictive analytics with deep data, develops AI and machine learning capabilities, and designs mobile and browser applications. Its software runs on multiple platforms and operating systems, including mainframe, IBM z/OS, IBM i, UNIX, Windows and other platforms and offers tools to access non-SQL data with standard SQL queries. Rocket operates in markets including the financial, banking, health care, government, insurance, aerospace, auto manufacturing, and retail industries.