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Customer Success Executive

Min Experience

0 years

Location

Bengaluru, Karnataka, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Role

πŸ‘©πŸ»β€πŸ’» Title: Customer Success Executive (Full time)

🌏 Location: Remote/Hybrid (Bangalore - preferred)


πŸ“œ Responsibilities

  • You will be responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on chat actively - our care team believes in quick responses, and clearing queries and tasks in real-time πŸ“²
  • You will be required to call leads and existing users for feedback and a hands-on experience πŸ“ž
  • Comes with a judgement-free and empathetic mindset that aligns with our vision of creating a safe space πŸ«‚
  • Document common user issues clearly and escalate them to relevant internal teams for resolution πŸ“
  • Identify trends and patterns in user interactions and recommend improvements to enhance the customer journey.
  • Consistently delivering great end-to-end customer experience across stages, channels, and touch points in the customer journey 🧑


πŸ§‘πŸΌβ€πŸŽ“Skills and Qualifications

  • Can hold a smile and a conversation (verbal and written) in English and Hindi (additional languages are cherry on the cake) 😊
  • Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms - Knowledge of emojis is a skill we love 🧑
  • Inherent capacity to build a strong rapport and relationship with people - patience is the key to success πŸ—οΈ
  • Knowledge about mental or sexual healthcare or any healthcare is an added advantage - rest assured, we will train you πŸ€“
  • Prior experience in a similar role will be preferred - but to be honest, we are all from an unconventional background and we won’t mind taking a bet on an outlier profile
  • Bonus: a passion for healthcare and wellness


 P.S. β€” We are not building your usual health-tech. We are assembling the most driven, fun, most passionate people who are excited about solving hard problems in Indian healthcare. Let's build this together πŸ”₯

About the company

Rocket Health is a healthcare startup that is building solutions to solve problems in Indian healthcare.

Skills

customer service
communication
empathy
problem solving
healthcare