Sonata Software
Website:
sonata-software.com
Job details:
Job Description:
About Sonata Software
In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.
As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.
Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services, and Insurance), and HLS (Healthcare and Lifesciences) space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.
About the Role
We are seeking a driven and technically versatile RPA Support Engineer to join our Robotic Process Automation team. This role sits at the intersection of development, Level 3 support, and business process automation. The ideal candidate brings solid Python development skills, working knowledge of C# and VB, strong RPA/BPM platform experience, and the ability to independently gather requirements, develop solutions, and resolve production issues with minimal supervision.
Experience: 7+ years.
Key Responsibilities
Development & Automation
- Design, develop, and maintain RPA bots and BPM workflows to automate business processes end-to-end.
- Write Python scripts and automation logic; leverage C# and VB code where required by the RPA platform or integration needs.
- Build and enhance automation solutions across RPA and BPM platforms, ensuring scalability, maintainability, and reusability.
- Test automation builds against defined business requirements and validate outcomes before deployment to production.
Production Support & Helpdesk
- Serve as Level 3 support for RPA and BPM solutions in production, performing root cause analysis and timely resolution of incidents.
- Manage helpdesk tickets related to automation failures, bot exceptions, and process disruptions; coordinate with business teams for quick recovery.
- Monitor bot health, execution schedules, and exception queues; proactively identify and address recurring issues.
- Maintain detailed incident logs, support documentation, and resolution runbooks.
Requirements Gathering & Analysis
- Engage with business stakeholders to elicit, document, and validate automation requirements for new or enhanced RPA/BPM solutions.
- Translate business process requirements into technical specifications and development-ready user stories.
- Perform gap analysis on existing automation to identify improvement opportunities and prioritize enhancements.
Required Qualifications
- Hands-on Python development experience; strong scripting, logic-building, and debugging skills.
- Working knowledge of C# and/or VB — sufficient to read, modify, and integrate code within RPA platform contexts.
- Mandatory experience with at least one RPA platform (Blue Prism) or any tool relevant.
- Proven Production Support or Helpdesk experience, with comfort owning incidents from triage through to resolution.
- Demonstrated ability to gather requirements independently and convert them into actionable development tasks.
- Experience testing automation solutions against business and functional requirements.
- Strong analytical and problem-solving skills with the ability to work with minimal day-to-day guidance.
Preferred Qualifications(Nice to Have)
The following are not mandatory but will significantly strengthen your candidacy:
- Business Analyst (BA) experience, especially in RPA or BPM contexts — understanding how automation replaces or supports business functions is a strong differentiator.
- PowerShell scripting for automation, system administration tasks, or integration with Windows environments.
- Ability to self-direct and think critically without requiring heavy guidance — a proactive, self-starter mindset is highly valued on this team.
- Exposure to process mining or intelligent automation tools complementing RPA.
- Familiarity with Agile/Scrum delivery and working within sprint-based development cycles.
Core Skills at a Glance
Area
Details
Primary Language
Python & PowerShell (mandatory)
Secondary Languages
C# and VB (working knowledge required)
RPA / BPM
UiPath / Automation Anywhere / Blue Prism / BPM tools — mandatory
Support
Production Support, Level 3, Helpdesk ticket management
Analysis
Requirements gathering, gap analysis, process documentation
Mindset
Self-directed, proactive, minimal supervision required
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