SUMMARY:
Responsible for the supervision of all housekeeping staff, and managing the daily functions of Guest Room Attendants, ensuring maximum productivity, superior customer service and satisfaction.
ESSENTIAL RESPONSIBILITIES:
Allocate daily duties to employees
Daily inspection of hotel rooms cleaned by Guest Room Attendants.
Investigate all complaints regarding housekeeping service and equipment.
Routinely schedule hotel deep cleaning schedule.
Manage and train new hires to ensure excellent performance standards.
Conduct 90 day performance reviews.
Manage inventory control of cleaning and maintenance supplies.
Screen and interview candidates
Contact maintenance regarding urgent repairs
Check Guest Room Attendant's carts for proper supplies, neatness, cleanliness.
Create and distribute weekly work schedule.
Other duties as assigned.