Required skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Access
About the role
SUMMARY:
Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.
ESSENTIAL RESPONSIBILITIES:
- Assists guest with the check-in process at the hotel in a courteous and polite manner.
- Answer guest questions regarding Hotel and property facilities, events and ensure that adequate information is given.
- Assist guest with checkout at the end of their stay in an efficient and timely manner.
- Handles guest complaints in a polite, courteous and effective manner.
- Ensures that the check-in and checkout process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the companys assets.
- Other duties assigned.
About Robinson Rancheria Resort & Casino
Tribal resort offering casino gaming, hotel rooms, and dining.
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