- Experience
- 1+ yrs
- Location
- Warner Robins, Georgia, United States
- Job type
- Full-time
About the role
Description
What You’ll Do:
- Take incoming member service related phone calls such as balance inquiries, conducting transactions, initiating various account file maintenance requests, and other service related requests.
- Conduct member interactions efficiently by meeting average handle time metrics, following stated processes and procedures and mitigating fraud and risk to the credit union through remote communication channels.
- Actively seek opportunities to educate members on additional products and services, to support our growth and self-service initiatives.
- Deliver exceptional service by living out our mission, vision, and core values and meeting our service level expectations.
- Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.
What You Can Expect:
Benefits and Perks
Employer-Paid Benefits:
- Health Insurance (only employee premium paid)
- Short and Long Term Disability
- Life Insurance and AD&D
Benefits:
- Dental & Vision Insurance
- Health Care and Dependent Care Flex Spending Accounts
- 401K Plan with match (based on length of employment)
Perks:
- Generous paid time off- Earn over 4 weeks of PTO during your first year of employment
- Holidays- 11 observed holidays in addition to paid time off
- Tuition reimbursement- Up to $5000 per year
- Performance based Incentive program
Requirements
What You Need To Succeed: (qualifications/experience/certifications, etc.)
- 1 year experience in a customer service related role
- Ability to follow written processes and procedures, utilize resources, and seek assistance as needed
- Excellent customer service, communication and listening, and organizational skills
- Prior call center, phone support, or financial services experience (preferred)
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
- Must be able to lift and carry up to 20 pounds.
- Vision requirements include close and classroom vision.
- Rarely required to travel by automobile.
- Occasionally required to work other than normal business hour
About Robins Financial Credit Union
Member-owned cooperative providing banking and lending financial services.
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