Website:
hdfc.bank.in
Job details:
Role Description
Job Title
Relationship Manager - Private Banking Group
Business Unit
Private Banking
Reporting To
Sr. Relationship Manager/Regional Head
Job Function and Role Type
Sales, Individual Contributor, Moderate/Extensive Travel
Version No
1.0
Job Purpose
Enhance business development as per bank objectives and ensure quality customer service through wealth management techniques.
Key Responsibilities
Slabs
Achieve 55, 75, and 100 Lacs TPP and banking targets.
Individual PBG Targets across TPP (40%)
Meet absolute targets measured by achievement over target.
Banking Targets - Individual (10%)
Achieve banking targets focusing on defined income objectives. Ensure base penetration with relevant products.
Customer level profitability objectives to be met self and team (10%)
Achieve Rs 1,00,000 per customer from 75% of self-base for RM and self & team level for Senior RM.
AUM Growth objectives to be met self and team (10%)
Achieve 10% AUM growth for self-base for RM and self & team level for Senior RM.
Client sign on objectives as defined by Business Head (10%)
Achieve client sign-on objectives including new-to-bank clients. Convert existing bank clients by offering PBG services.
Customer Relationship Management Objective (10%)
Ensure quality customer interactions updated in CRM as per desk requirements. Adhere to Client Contact Management and Personal Meeting policies, updating CRM within timelines.
Client Solutions and Product Mix Objective (10%)
Deliver benchmarked solutions based on customer needs. Gather customer feedback on solutions provided.
Functional/Industry Knowledge
Stay updated on functional and industry knowledge.
Developing people & relationships
Set a positive example, guide staff through tasks, and build rapport.
Research excellence
Maintain strong knowledge in equity and related areas.
Result and Process Orientation
Focus on creating and achieving measures of excellence.
Strategic Planning
Set clear, achievable goals aligned with desk objectives and monitor progress.
CRM within prescribed timelines
Ensure timely updates of client solutions and product mix in CRM.
Education
Graduation/Post-Graduation in Marketing/Finance.
Certifications
AMFI Certification, NCFM Certification (Optional), IRDA.
Key Competencies
Sales and influencing skills, banking product and process knowledge, relationship management, planning and organizing, communication.
Major Stakeholders
Customers, Branch Banking Team, Operations, Product Team, Treasury, HLIC, Insurance CAM, MF Fund Houses Personnel, HSL Personnel.
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