About the role
100% REMOTE POSITION - WORK FROM ANYWHERE IN THE USA!
Please Note: This is a work from home position that requires the applicant to have the scheduling flexibility to workdays, nights, and weekend shifts, as necessary.
Join the IQRM team, the Contact Center division of RM Factory. RM Factory is an innovative, future-focused marketing communications firm whose vision is to deliver unique - data driven insights that power our clients marketing communications efforts.
We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics, and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, and are fully accountable, build respect and trust, and make transparency a must. We engage and are collaborate with our clients at every turn.
We take pride in our work and believe in cultivating a work environment that supports trust and values our employee feedback and constant engagement. We strive to build an environment where our greatest asset is our employees.
ESSENTIAL/FUNCTIONS/PRIMARY RESPONSIBILITIES
Execute outbound engagement to prospective and existing clients (inbound leads and outbound prospecting) by telephone, email, etc., to uncover and qualify business opportunities to sell various clients' products and services.
Establish business relationships with customers and prospects
Work closely with customers to better understand and meet their individual needs and requirements.
Overcoming technical and business objections of prospective customers.
Working closely with client field sales representatives to set up meetings with prospective clients
Coordinating conference calls, product demos, introductions, etc.
Documenting client tasks related to client prospecting, engagement, needs/discovery, and business information into CRM for reporting, tracking, and customer database needs.
Learn and promote clients' company products and services.
Strategize with colleagues, client field sales representatives, and management to improve client discovery and engagement to better improve the customer experience and enhance lead pipeline generation.
Receive, handle, and terminate calls using company computer and telephonic equipment
Verbally deliver a scripted message displayed on a computer screen using a telephonic headset.
Appropriately respond to questions according to client and company directives and expectations.
Maintain minimum standards of call volume productivity and other project goals, per company expectations and campaign goals or objectives (ratio of order to calls taken, maintaining standard call length, etc.).
Tactfully handle confrontational or stressful interactions with the public in a highly professional and dignified manner, taking care to represent our client's brands in the best light possible.
Be a self-starter and be highly motivated
Accurately and reliably complete supporting paperwork, as required.
Participate in ongoing training to maintain a high level of product knowledge and presentation and data collection skills.
Enthusiastic individual to generate sales either by cold calling or answering requests in a fast-paced environment.
Responsible for influencing existing or potential customers to buy products or services.
Must be friendly and persuasive and enjoy the lead development and sales process.
Must be able to understand the customer's requirements in a short time and present solutions that meet their needs.
Regularly and reliably report for and complete entire shifts, as scheduled. Work occasional overtime hours, as are required.
About the company
RM Factory was born from the knowledge that every customer relationship begins at the first point of contact.
In fact, we've been building 'customer experiences' well before the phrase customer experiences (CX) became part of the marketing and sales lexicon.
We know that data driven strategies are everything, and flawless execution is everything else and the design, integration and management of all those contact points are where brand perceptions are formed and the war on market-share and customer loyalty is ultimately won....or lost.
We opened RM Factory to provide clients with world class expertise in a more nimble environment. RMF services ensures clients are aligning all marketing, sales and operations resources to deliver the best possible customer experience that drives long term value for your customers and improves your bottom line.
