Report

Developmental Disabilities Services Case Manager

Salary

$49k - $61k

Location

Cincinnati, Ohio, United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

Developmental Disabilities Services Case Manager

At Hamilton County Developmental Disabilities Services, we believe everyone deserves the opportunity to live a full and meaningful life. Our team makes that possible every day — and we're looking for people who want their work to matter.

We are committed to building a team as diverse as the people we serve, where every member feels valued, supported, and set up to succeed.

You'll thrive here if you:

Are driven by purpose and find fulfillment in improving the lives of others
Communicate clearly and compassionately — in writing and in person
Want to grow within an organization that invests in its people and its community

What we offer:

Competitive Pay

Starting salary is based on experience: $26.00/hr. ($49,000/yr) with no experience, up to $32.50/hr. ($61,200/yr) with 10+ years in the same role
Hourly role paid bi-weekly

Work-Life Balance

36.25-hour full-time work week
Flexible scheduling and hybrid field work options
3 weeks vacation accrual per year, with 1 week allocated immediately upon hire
3 personal days per year
15 sick days allocated upon hire; accrues at 15 days per year after year one, with unlimited accrual

Outstanding Benefits

Medical, Dental, and Vision coverage; HRA available for those who opt out of medical coverage
FREE medical care and prescriptions through Marathon Health
Employer-paid life insurance
Tuition reimbursement and Public Service Loan Forgiveness (PSLF) eligibility
Wellness incentives and a robust Employee Assistance Program
Ohio Public Employees' Retirement System (OPERS): 10% employee / 14% employer contribution

Developmental Disabilities Case Manager - Service and Support Administrator (SSA)

A typical day in the life of a Service and Support Administrator includes being out in the field, meeting with individuals on your caseload. You might meet at their home, a coffee shop, one of our offices, or wherever the individual is most comfortable. You will also be making phone calls from the iPhone we provide and attending in-person or virtual meetings with others on your team or service providers, organizing resources for the individuals supported. You will enter case notes and update their planning documents on the laptop we provide. Your goal is to serve as the central coordinator for individuals with developmental disabilities, supporting person-centered planning to identify, secure, and monitor services that enable them to live, work, and thrive in alignment with their individual choices and needs.

To learn more about our SSA role, click here: SSA Job Preview

Job Duties (Summary):

Facilitates individual and family service plan development, assigning responsibilities among team members, and coordinating goal implementation.
Assists in identifying, selecting, and obtaining/maintaining services, support, and benefits; serves as the primary contact for assigned individuals and families.
Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support.
Monitors individual plans for compliance and service quality, communicating rights to individuals.
Prepares case notes, reports, evaluations, and summaries while maintaining confidentiality.
Collaborates with staff to problem-solve, identify resources, and address service gaps.
Complies with relevant state and local guidelines for reporting abuse, neglect, and incidents.
Attends meetings and conferences for best practices, participating in relevant division, agency, local, and state meetings.
Maintains required licenses and certifications.
Travels for service planning and monitoring in line with agency procedures.
Performs additional duties as assigned.

Requirements:

Bachelor’s degree required; a degree in psychology, special education, human services, or related field preferred
One year of experience working with individuals with developmental disabilities in a vocational, residential, case management, treatment program, or equivalent preferred
Ability to travel within Hamilton County as needed
Must be able to pass criminal background checks, driver's abstract, and various abuser registry checks

Unusual Working Conditions:

Service and Support Administrators are required to drive extensively within Hamilton County to perform their duties. Therefore, access to reliable transportation is a necessity and an essential function of this position. Planning meetings will be held in individual/family homes and throughout the community.

Work Location:

Hybrid locations – work is performed both away from the office and at Hamilton County Central Campus: 1701 Patricia McCollum Way, Cincinnati, OH 45237

Employees are expected to travel within the county to meet with individuals and attend in-office meetings as needed. The flexibility to work from home is available when job duties allow.

Deadline to Apply:

May 11th, 2026, at noon EST

Start Date:

Hamilton County Developmental Disabilities Services hires Service and Support Administrators in cohorts. The next target date for onboarding will be June 18th, 2026. If you are interviewed and considered for this position, you must be willing and able to begin working full-time on this date.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.

About the company

Provides community-based correctional and rehabilitation services for adult offenders.

Skills

iPhone

Laptop

Case management software