To perform inside sales activities including shipping coordination, customer service, freight management, invoicing, and data file/test report administration.
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Input and maintain sales orders in ICIM.
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Send order acknowledgements to agents and customers.
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Ensure incoming goods statuses are current in ICIM.
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Provide backup support for the Inside Sales Administrator in order processing.
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Provide backup support for the Traffic Administrator in shipping procedures.
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Maintain competence, awareness, and compliance as job responsibilities evolve.
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Collaborate effectively with the Sales and Marketing team and Ritz management to produce high-quality, accurate work.
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Use company time productively and refrain from personal business unless approved by a supervisor.
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Ensure all work is accurate and of high quality.
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Handle all Ritz and customer information with strict confidentiality.
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Adhere to company office policies and procedures.
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Notify your supervisor promptly of any issues affecting job performance or requirements.
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Proficiently use Microsoft Office, Microsoft Windows, and ICIM.
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Process email requests from agents, customers, and other Ritz personnel in a timely and accurate manner.
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Refrain from discussing personal matters or confidential information about customers, employees, or vendors outside of Ritz management.