Greenlight
Website:
greenlight.com
Job details:
Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. Its suite of products — including the Greenlight app, debit card, Safe Family GPS trackers, and Family Hub — brings together financial tools, safety features, and everyday family management in one connected experience. Designed for busy families who want convenience without compromise, Greenlight continues to innovate alongside the evolving needs of modern life. Today, more than 6.5 million family members trust Greenlight to stay in sync.
At Greenlight, we're here to make the day-to-day easier and futures brighter, so families can spend less time managing life, and more time living it. That's why we get out of bed every morning.
Greenlight is seeking a Risk Management Specialist to join their Risk Operations team. Reporting to the Associate Manager, Risk Management, this role is pivotal in upholding the organization's financial integrity and protecting against fraud. If you're passionate about shaping a financially healthy and happy future for kids, this opportunity could be your chance to make a significant impact.
What you will be doing:
- Perform detailed analysis of high-risk add funds, purchases, and money movement via real-time queues, resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm
- Support customer inquiries escalated from Customer Service Representatives
- Maintain performance standards to ensure efficiencies and accurate decision-making
- Determine existing fraud trends by analysing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trends
- Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience
- Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation. Participate in special projects as required
- Determine existing fraud trends by analyzing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trends
- Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience
- Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation. Participate in special projects as required
What you should bring:
- 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment Methodologies
- Based in Bangalore, available for immediate joining in overnight shift, and flexible for a hybrid work model, with a with a well-equipped WFH setup
- Demonstrated analytical skills, adaptability, and ability to work independently or as part of a team
- Excellent written, verbal, and interpersonal communication skills, along with a proactive approach to learning and development
- Proficient in Google apps, fraud solutions providers, with a Bachelor's degree or equivalent work experience
Shift Timings:
- Tuesday - Saturday: 11:30pm - 8:30am OR
- Wednesday - Saturday: 9:30pm - 8:30am
Who we are:
It takes a talented team to aim for a mission like ours. We're looking for people who ask "is it bold enough?" People who bring their real selves to the table and push the people around them to do the same. We win by never hesitating to jump in, offer a hand, or share the credit, because we know we're stronger together than apart. And through all of it, the mission stays the thing we measure ourselves against: are we doing right by the families counting on us? If that sounds like your kind of team, we'd love for you to apply.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email accomodations@greenlight.me.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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